Pay penalty charge - Dart Charge - GOV.UK To be honest were just as in the dark down here in the south. click on Start Now button Hi Paul Its a pretty common problem for anyone who doesnt use the Crossing on a regular basis and completely understandable. Good luck. So i registered for an account at the website and deposited some money via creditcard(no other payment methods, how convenient), so far so good. Do I get 14 days notice to pay the forgotten toll payment or is there a LATE PAYMENT FINE already charged against me. Joseph Spendlove received the Dart Charge penalty notice saying he'd . Hi Sanef who operate the system should cancel these fines, but if not, the adjudicator should do so. Willing to admit my mistake, cause it was first time I crossed this bridge and I was quite surprised by the system they had. If they continue to issue incorrect PCNs do I have any process of redress against them? I tried to enter my car registration number on the ghastly and confusing UK gov website and it was refused. When I got to the barrier I explained to one of the men working there what had happened and expected that he would be able to help me turn around or lead me off I side road. Exactly what has happened to me, I have appealed attaching all the payment slips/ receipts/ emails. vorrei essere ricontattato per mail Anyway, I was informed that a PCN will be sent to hire company and then they have to make a representation to DC so they can issue a PCN to meso far so good.but I have found out that hire company incorrectly noted my address from my ID CARD! Set up a pre-pay account: This will need to be done in advance and will require you to pay in at least 10.00 when you register. The Dartford Crossing charge scam which is so easy to fall for You should at least be able to escape one of the fines as it was your first offence. eradicate the charge completely as we have paid for it via taxes and crossings hundreds of time over. I have not heard this policy is changing. The 5 we paid is just sitting on an account to be used against future crossings. Furthermore by reading some information normally people are warned if they pay to late (after 14 days) which I never got. I then boarded a ferry which had such inadequate WiFi that I was unable to search online. So i now face paying a total of 1050 for this oversight. The reason? The message tells me access via the website. Simply paying when you get back should be okay for a first offence. I crossed over on at 3pm on Sat 25 July and returned the same evening, not sure if this was after 10pm or not. If I hadnt read this this page I would never have known about the 14 days grace If you are unable to pay the PCN, you can contact the Dart Charge customer service team to discuss payment options. Go to dart on https://www.gov.uk/pay-dartford-crossing-charge Yes. Let me put it in writing: Your website is rubbish and totally not mobile friendly, and your call centre staff are defensive and rude. Providing its your first offence in that particular car you should be fine because of the 14-day grace period. Hertz should have used the 14-day grace period to pay the 2.50 charge. Whats a PCN worth now? Very poor signage and lack of information for those who are crossing for the first time. (Last journey 2011) Siccome sono una persona onesta, ho preferito pagare, con quei soldi sarei salito volentieri sulla london eye con tutta la famiglia e mia figlia e ho rinunciato perch londra per unitaliano cara, mi scoccia veramente tanto avervi regalato quei soldi per un tunnel, adesso lo so la prossima volta piuttosto di passare per il tunnel spendo il doppio di carburante. I put it down to road works being carried out at that time. Apart from the quote from their nameless spokesman, has this been published by them anywhere? If you do not cooperate they then call out the police who assist them to rob you. We are sorry to hear about the disappointment of the operation not going ahead and hope you get good news soon. I have wrote to them today along with my proof of payment, but fear they will reject this, as they are just after money. Feeling like hot potatoe here. The long and short of this is, however, that the system signage is not fit for purpose. If it is 2.50, then let it be 2.50, how can an overnight or next day midnight turn to several hundreds of pounds, what happened to the road overnight. So you are not out of the wood yet. Hi, please can you tell me where the signs were located in July of last year? I used the Dartford tolls on Saturday, however when I went online to pay the website wasnt working or wouldnt accept my card (I tried 3 different cards). There is a further difficulty. When I tried to ring on 030003001200 to pay, no one answers. we saw the big C and a time underneath but there was not signage saying anything about payment. Appeal against a penalty charge notice - GOV.UK I rang to pay first the first thing the following morning but they refused to apply the payment against those crossings and said we would receive a fine. Drivers are being charged up to 60% more to use the Dartford Crossing by unofficial websites taking advantage of confusion surrounding the new payment system since toll booths were axed in 2014. The lady told me that because my sons vehicle had a bit on the back (usually called a pickup) that he should have paid more!!!!!!! As it is I am now apparently liable for a fine of 2 x 105 pounds. Until the 31st of March 2016!!! I spoke to someone at the accounts department who did confirm that Id paid but I would still have to go through the standard appeals process What a complete waste of time Luckily I had kept the receipt & it was also confirmed in my bank statement. I was away 1/2 weeks ago, should I pay now or await the letter, saying car not found on system? We forgot to pay immediately, as we had a very long journey the other side of the bridge but did pay when we remembered a week later. Scandal. Where someone has paid a day or two late, and before Dart Charge have even begun to take action on the unpaid crossing by issuing a penalty charge notice, they can be few, if any, reasonable grounds for issuing a PCN, given that the purpose of the penalty system is to encourage compliance with the payment system. I know they have the correct address for me as I have just received my road tax reminder through the post. If the former it seems a very good idea, seems one would win all round. but I was not able to pay on time the previous payment What do I do if the car is a mobility car for disabled as we never payed toll before . If it was in the same car you might get the fine however, as she paid, the system might get confused and not issue a charge. Thanks. This is the first time I forgot to pay. Hello Can you scan (photograph) the PCN and send it to me on [email protected]? I would also suggest that as the 35 has already been paid, that you have good grounds for not paying anymore. My son used the Dartford Tunnel a few weeks ago. So the money has been taken. I already did the same 6 months ago, but because that was the first time I was given the 14 days to pay the original price, without penalty. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Since I was calling from SPAIN, yes SPAIN, at whatever extortionate amount my provider was charging, the call was probably more than the crossing. Changed to Dart Charge but was assured that we could still use the Tags for any hired vehicles we were using. Penalty Charge notice not received in post from council. I would also hope that you will not get charged both because of your day and the time being just two minutes late which could easily be down to the payment system being slow. Dart Charge Penalty Charge Notice - GOV.UK On receipt of the PCN now requesting me pay 105 PLUS 2.50 for the Toll, If I pay this IT WILL BE THE THIRD TIME I HAVE PAID. I cant think how many 1st timers are caught out by this scam, leaving the dartcharge company thousands of pounds in credit when drivers do not intend to use the crossing again like myself. Get in touch with the authority and file an appeal but dont ignore the charge. Make sure you swerve the fine with APH.com here. Thanks. I live in Ireland and hired a car from airport to travel to Kent. I managed to speak to someone on the phone this morning and surprise! My company has been insured at Lloyds for over 10 years at approx $2MM premium a year, we have never had a loss. If convicted, he faces 30 years to life in prison. EVERYONE PLEASE BE INFORMED, IF YOU HAVE PANICKED ABOUT THESE FINES THERE IS NO NEED IF YOU FORGOT TO PAY OR DIDNT KNOW ABOUT THE NEW CHARGES, ALL YOU HAVE TO STATE IN YOUR LETTER IS THAT YOU WISH TO PAY THE TOLL FEE AND NOT THE FINE AND IT WILL HAPPEN!!! How to dispute a fine from the Dartford Crossing - Highways Industry Contravention date 21/02/2015 and I make a payment on 23/02/2015. Read our full guide to Dartford Crossing changes here. I will contact those responsible and clarify this one. We are running at optimum capacity. Very dodgy the way this business is run, pure money making outfit trying to scam honest people. How to Sell Challenge Dart Charge Penalty to a Skeptic lick on the underlined words Making a Representation On the crossing there is nothing! Just wait for the notice to arrive. I have never used this road before (live in Devon) and as there are no toll booths and I hadnt a clue what it entailed. You can then do the same for your home address to cover the homeward trip. I have emailed a request for some leniency today as I changed the registered address of the vehicle after the crossing and before as PCN was received. Reading these comments I am now worried I will receive a load of penalty notices in five months time demanding vast sums of money. Please send it straight away. On the 24th June 2019 I received a Penalty Charge Notice from Dart Charge, including the bold, all caps text 'DO NOT IGNORE'. At the crossing itself, there is no sign bearing the actual URL for making an online payment; If other means of payment are available, I did not see any signs displaying the means of making payment by an alternative means. Used the Dartford Tunnel Sunday 24.08.15 I have three factual comments. She inadvertently crossed and recrossed the dart crossing by accident. She did not understand the toll charge system. Who voted for the idiots who make these decisions? What is a Payzone shop and where to find it? I crossed at 5.59 and 50 seconds am the other day.how do I find out if I have to pay, sure I was before 6, but worried they will charge me! The vehicle is electronically registered on the Motorway, and you have to pay within 5 or 6 weeks time on the website. I have just written to them and I was wondering if you have received some sort of reply from them? this is so bad as no time is given whatsoever, now I will have to pay for the penalty despite already spending 5. Penalty charge is payable for each use of the crossing, so a return trip could cost up to 210.00. Have appealed but not holding out much hope. The arbitrary (and disproportionate) 35 fine is only there to generate money. . Simply book your parking with APH, then book your crossings at the same time (dont forget to book pay for your return trip, too). Hope this helps. However, a warning to you. Only when the PCNs arrived (yes, two, though a month apart even though the southward/northward journeys were only 8 days apart) did we discover that Dart Charge was a brand name for the toll to cross the Thames. I have seen photographs of the sign which seems quite confusing. The first time, when I called the Dart Charge number, it was waived as a first offence. The second time, I forgot again but woke up in the middle of the next night remembering I hadnt paid. Were you unlucky enough to get a Dart Charge penalty charge notice? The signage at the Dartford Crossing is confusing, to say the least. Furthermore at the passing times, the traffic was so dense I even didnt see there was a charge to pay or somewhere mentioning a website. I feel like some sort of criminal now. I do not live near the bridge, do not need a credit. REASONS TO APPEAL A PARKING TICKET Local authorities and private parking operators rarely do anything right or by the book. I hope you found the information helpful and that it helps you decide what to do. Since it was in a hire car, I have no idea if anyone using this car has missed previous payments and thus whether any 14-day extension will be granted. It might be worth the 2.50 gamble on paying or phone them and explain the situation. You will be able to modify it. Could it be that rather than just send the warning letter asking for 2.50 they also send the penalty notice hoping Ill pay the by mistake? Read on to find out what you need to know about a Dart penalty charge notice and whether you could get out of paying it. Else good bye 1050. I believe the Dartford system is like the London Congestion Charge system, where you can pay even if you werent sure you entered the zone. On the appeal page them start appeal link is very small and hidden at the bottom of the page hmm!https://www.aph.com/community/holidays/dartford-crossing-new-charging-system-explained/#appeal. Im writing from Italy with the help of a friend translator There were no visible signs and no toll booths so how could anyone possibly know that there was a toll to pay? Just fix the bug in your application to update and use the new creditcard data during the manual top-off payment alright! Along with many others I was caught by surprise when I headed over the QE bridge on the way to Dover. I think this is grossly unfair. Then switch back to manual top-off and again fill out all my new creditcard data to deposit the money. I do recognise that has a recent history of making another slightly late payment, but there is no evidence that Dart Charge took that into account when actually issuing this PCN. It should have done for a first offence. I am extremely upset as I thought it was all sorted back in January, I cannot understand how they can fine me this amount 12 months after my crossing. 12 Reasons You Shouldn't Invest in Luton Penalty Charge Notice a) There has to be a problem somewhere with a system that is issuing Charge certificates/invoices) whatever you like to call them) when payment has been made. Find out what you can do to beat the Dartford fines right here. Warning: Your session is about to expire due to inactivity. I telephoned them straight away to say that there was a mistake as I had paid the 2.50 back in January.
Remembered 10 days later so went on website and made a one off payment of 5. I picked up a rental car at Leeds who did not tell me about anything ,when a warning notice came through with a penalty charge notice from dart charge, the rental company sent me on two administration letters that I was charged for at 35 each.
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