You are welcome to file claims and police reports. MaterialABS Specifications28cm BrandOther PackagingColor Box Itemcl9685 Is There a Shopping Guide VideoIs Whether AssemblingNo Whether Specifically for Foreign TradeNo 3CConfiguration Category14Toys over the Age ColorBlack Gold28cm,Pink Gold28cm,Gold and Silver28cm,Starry Sky28cm,Starry Sky Pattern Random.,Northern Lights Starry Sky28cm For AgesYouth15 . I ended up having to give a refund in fear the buyer is going to give me bad feedback. It seems I have no time to inquire. Select Order Not as Described. The buyer has since responded and accepted that it was delivered somewherebut not to him. Usually people who does such things have a signature for example zero feedback, completely new to ebay, buy item but pay later, non-usa 3. 09-10-2020 For approved returns, Mercari provides a free shipping label to the Buyer. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send . I got pictures proving what i shipped on the box along with UPS signature proof of delivery (he filed the claim 15 days after receiving and 1 day before EBays buyer protection 30 days.) Disputes about the quality of the item are not billing errors. Lol either way I wasnt surprised. Yet fight is not over, lets see what happens next. Or is it possible it was mixed up with a different package? Check all items upon receipt. That is not the package i sent your cosmetics in. Am I supposed to follow up with Royal Mail or it is now his responsibility? If you've changed your mind about the item, check with the seller to see if they'll accept your return. It is a site to get quality at the best price and sometimes I make 50 cents. since I had done that and that the case was still found in favor of a buyer who would rather use ebay to commit felony mail fraud. The only difference between your story and mine is instead of a car its a 4 wheeler, and her husband died of a heart attack. 10/31/2020 at 3:54 pm #83017 Antique Frog Contact the buyer directly to try to resolve the issue Send a replacement item: If the buyer would rather have the item than a refund, use the "Send a message" option to offer them a replacement. Buyer pretended the item/ring was not as listed. A collectable which I still have. I had to help my mom submit a dispute through eBay, as a buyer. If further action is needed both seller and buyer will be contacted by an eBay Customer Service representative. Press question mark to learn the rest of the keyboard shortcuts. Phone eBay and they said I should have tried harder. The scammer pretends to be Ebay customer service and convinces the victim to hand over money or sensitive information. If the package was mixed up by GSP, then they should handle it. If the item is sold for more than $750 the item must have signature delivery proof. By ARTHUR WRIGHT. This is what people are doing nowadays, so selfish. I stopped shipping to Canada because of customs problems. I would msg the buyer that it must have been stolen and swapped in the mail system, that upon receiving it back will be filing a mail fraud complaint with the post office for investigation. Buyers abusing "not as described" to force refund - PayPal Community Etsy then accepts payment at full price and authorizes the order, then pays me the full price and I ship the order. Solved: Buyer claims an authentic item fake - PayPal Community Sizes: XS to 2XL. eBay Seller Sent the Wrong Item? Here's What To Do - DoNotPay I see two possibilities: either the GSP mixed up the package and sent the wrong package to your buyer, or the buyer may be pulling a scam. Read the feedback other have left for the person. 09-10-2020 Seller deleted listing immediately after purchase? Press question mark to learn the rest of the keyboard shortcuts. eBays security systems can only protect buyers and sellers when transactions occur directly on the website. No they dont. Amazon Sent Wrong Item (what To Do, Can You Keep It, Refund, Exchange Ebay always takes out the fees and send the remaining money to the Bank on file. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. The company has put in some safeguards, but you can do a lot to protect yourself as an eBay user. That's the correct garment you've received, but as computers and phones and tablets can all display things differently depending on their brightness and colour settings, perhaps the photos have appeared darker on your device than is ideal? Thanks guys, I've emailed the buyer and said she's sent back the wrong item, and would she like me to return it back to her and she can still return the item I sent outhaha not sure how to open a case on this kind of problem but I'll go and have a look through help. They look the same to me.. on The last they knew my case already and they closed case on my favor even after they had accepted for buyer to return item. Buyer had wrong address, item was sent back, what now? - EBay Sucks!! eBay somehow refunded the buyer automatically when the return was delivered. It sucks. I just wanted someone else to take a look at the photos and tell me what they thought. I swear. While doing so has no actual effect on the package itself (e. Missing Mail Searches can be initiated seven days after the items have been sent. Do I have any standing with amazon to refuse to refund this return on this basis does anyone know, Ive never fought a return before but this was an expensive item (for me) and I really dont want to refund her the cost and the postage return on an item that I cant possibly resellall help gratefully received. Need advice, accidentally sent wrong item to buyers : r/vinted - reddit If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description, the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. Usps Signature Confirmation Signed By Someone ElseWhen all goes well 1. The fact that the buyer claimed the item didn't work instead of INAD (item not as described) also would have made it easier to prove.my case. In another version, scammers ask to confirm payment in advance with a gift card, perhaps in return for faster shipping or a discount. Check to see if the image used to show the item is being used on other listings as well, or if its, There is little you can do to protect yourself if the item isnt covered by the money-back guarantee, so investigate the. You have to make them paying you off a better deal than the hassle you will continue causing for them. Or just take back the item. USPS is the most trusted delivery service in the USA. Once you've sent the replacement, let them know it's on the way and upload tracking information to the request. Log in to their [Amazon Web Service (AWS) account] Go to [https://sellercentral.amazon.com/], then click on "Manage my orders" Click the orders icon Click on the "Manage Your Orders > Refund or Replace an Order" option. On the package in the picture the buyer sent I can't see the original label (the one I would have stuck on it), but on top of that is the one, I gather, that is from Canada Post that does, in fact, have that same Canada Post tracking #. I asked CS at Canada Post if there could have been a mix up, maybe they put a label that was suppose to be on another package on mine??? Thank you sooo much for putting your story on here. Along with photographing everything, try to record any identifying details about the item. Should I try to see if it was mixed up with another package? Reddit and its partners use cookies and similar technologies to provide you with a better experience. Once payment is confirmed you ship it promptly. If you find an item on eBay that you think is fraudulent, report the listing directly. I have mailed items in that type of envelop but only ones that are lined with bubble wrap and it doesn't look like it's one of those. Only Item Not Received (INR) or Unauthorized Payments claims are, by providing proof of delivery or at least proof of postage in regards to Unauthorized Payment claims. Now I received eBay buyers protection plan email and they are asking me to go buy multiple eBay gift cards to pay for it.I feel suspicious now. I accidentally sent a buyer the wrong item on eBay, but I do - Quora Has she possibly got you mixed up with a different seller ? If they did, I don't know how they'd be able to verify. The law spells out how to challenge billing errors. People are getting desperate, violent and all kinds of other things lately. The buyer confused me with another seller. I did buy the shipping label through ebay. Opium Smuggling The early edition of the evening paper of the day following that eventful night, sold like hot cakes; and well BUT that package in the picture did have the correct Canada Post tracking number that they supplied for the item I sent after it went through customs. Good for you. thanks to all for your help. I had a customer contacted me that the item was damaged in transit. Case in point; I sold a wallet described as new in the box recently. . The scammer eBay seller keeps the eBay payment, I get full payment from Etsy and the buyer gets his product. He claimed he picked up the item 15 days after delivery even though it shows his signature at delivery. If you want to file a refund request hassle-free, sign up for DoNotPay and do it in minutes! A buyer opened a return, two weeks after I sold a graphics card, claiming it didn't work. Welcome to the Selling board! I've never owned/sold a necklace like that. Parcel comes back, buyer is less than helpful, I refund, get a neg. Does it look like your packaging, apart from the labels and the stickers? They requested a refund saying it was not as described and said I sent a cheap beaded necklace instead and attached pictures. 03:58 PM, maybe she thought it would be darker as your listing photos look darker than her photo i.e. I was told to "rest assured", that since I had to serial number in my posting along with pictures, that if they sent a different item all I need to do was photograph it and show ebay in order to be found not at fault. Please Help! After completing the sale normally, the seller will post the package with the correct address but the wrong name. Could you explain a bit what steps you take when shipping? Ebay going to shit with scammers abusing the money back guarantee. Locate the order that you placed and select "Return or replace items" which is listed on the right-hand side of your computer screen. So, I purchased the shipping label the cost was13.34 which was taken out of my Personal Banking Account but that never happen before, and no total was given me of the balance left from the sale of the boots. His failure to reply to me or send pictures until after Case was decided on his favor was strange. A buyer may see your item and offer to pay for it privately rather than using eBays official payment channels. Is it possible they received it from another seller? A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. BUYERS ABUSE POLICY Sellers should be very careful when describing items and only ship out things as described. That's the correct garment you've received, but as computers and phones and tablets can all display things differently depending on their brightness and colour settings, perhaps the photos . Other platforms I never had a problem with over 6 years. The buyer received the wrong item. Contact postmaster and file mail fraud. And third, we started to build PayPal's business off eBay. I'm having an issue with something I purchased on Facebook Marketplace Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. If you want to understand the process of reporting a scam to police and how eBay is involved, visit the eBay Security Center. 26-05-2020 The email will state that the payment will be released to you once you have proven that the goods have been sent. The money will be recovered from you and you will be charged an additional chargeback fee (thats $20 for PayPal, individual credit card companies vary). I lost my appeal. So that makes it look like it is the package but I didn't have any "glass fragile" stickers on it like in the picture. I'm not sure. Learn how to spot these common eBay scams targeting both buyers and sellers, and learn how to avoid them. The item ordered was a coil of hook & loop tape. Our app will file a claim in your stead, saving you time and a potential headache. Tip If it's a scam, call their bluff, tell them to send back the item, if they send you something other than what you sent, report to eBay. The fact that I tried to rule out a mistake on his part and he ignored me, plus the fact that his pic was the switched item propped up beside the box I did mail him, with my label visible told me he was doing this knowingly. Again I was told that as long as I had clear pictures of what was sold in the listing, and if I submitted pictures of what was returned and they were different, that ebay would rule in favor of me. You're not supposed to be liable for anything that happens to it after that. 01:37 PM, on I also ask if you have me mixed up with another seller you've purchased from recently. Amazon Sent Wrong Item (What To Do, Exchange + Keeping) Create an account to follow your favorite communities and start taking part in conversations. They can claim the item was not received, claim a refund and make off with the expensive item. Upon receiving the item back, the seller has six business days to issue a refund according to eBay's policy. Things like this happen. Copy and save both forms before submitting them. Well tonight I received the above email. The other thing to remember is that every computer, phone, tablet, laptop will show colours differently. You can report an issue with a seller to eBay directly here. Disputing the chargeback can take a lot of time and hassle on your behalf. Stockholm syndrome is a proposed condition in which hostages develop a psychological bond with their captors. Be cautious when purchasing items from the following list: This scam is clever because the deceit occurs offline after the eBay transaction is complete. Possession is the point when a buyer loads purchased items into their vehicle First of all, from the Apple menu, restart the Macbook Pro. Report the buyer. Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. I asked the buyer if the package he received was damaged or opened. So eBay accepted the return. It was already on the way. He never responded to me again, just proceeded with an inad return case and sent back the switched item, which was worthless. In order for it to work, sellers must provide proof of item delivery. Well sure enough the card got mailed back on the August 5th, arrived on the August 9th, and was a different serial number than what I had mailed. Sunday Mystery Wall is back! $15 each. - Facebook I'm convinced, from reading other posts online, that the first one is completely computer generated, or done by someone with zero knowledge of English or Google translate. or the buyer? Open a case with Amazon so that they have all the details including pics of the item that you sent to the customer and the item that they returned back to you incase it goes to a A - Z claim. I have sent the item you ordered to the address on file with ebay. Remember that if an offer looks too good to be true, it probably is. E bay in many cases are making more profit than the sellers. There is undisclosed damage to the item. Need advice, accidentally sent wrong item to buyers So I've only recently started selling on Vinted and could use some advice. Luckily I was able to contact the Global center and stop the item from shipping to the buyer. She got her full refund back and kept the ring! Would also like to give the buyer the benefit of the doubt but it is really suspect that they created their eBay account the day they ordered my item. I agree, but the fact that from my initial dispute to the appeal zero new information or new evidence was presented shows me that sellers have absolutely no chance of winning the first dispute. another scam they will say they are selling a item say half price then you purchase that item i e cost 500 you pay 200 secondhand they then will sell the item to you hoping the money will be released from e bay say they sent via e bay with a tracking number your then thinking well giving me details been honest saying that in box this not in box all week messaging this person wheres my item so convincing they said they sent without something or no its not that type so in your head your believing be here soon then you see a tracking number type it in its actually e bay standard royal mail 5 days later no item then they start saying wont come any quicker, well my advice open case instantly as 9/10 of time no tracking the buyer will reward not to get black mark against there name and tell you its ok ill sort it sorry did not come the scam they borrow your money for a week never sent a item soon as open case instantly refund loan of a few hundred quid no interest they borrowed of you perfect for people who e bay trust be careful as in meantime your waiting to open a case and hoping you lose they win either way win with borrowing money of you interest free as skint for week even better if you lose they get to keep your money please be aware of this scam happened to i was refunded by them or e bay not sure 5 days later though either way very devious.
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