So yes that date was available (of course) when i called as directed 2 weeks prior to they actually laughed when i gave them my Job number. Closets by Design Financial Performance Representation Report. Click to enjoy the latest deals and coupons of Closets by Design and save up to 40% when making purchase at checkout. They promise to pay their Designers $2,000- $4,000 a month. The flooring installed is curling up and coming apart. Corporate Advocacy Program: How to repair your business reputation. February 2019: This action was voluntarily dismissed When a complaint is dismissed without prejudice, an amended version of the complaint can be refiled.. January 2019: A class-action lawsuit was filed against Closets By Design for allegedly deceptively offering "illusory" discounts on custom closets, garage organizers, entertainment centers, and home office systems by basing the discounts . Based on the pictures that you originally showed me, It is hard to believe that anything other than spot cleaning was necessary. Trump asks for the moon in NY attorney general fraud case, demanding more time despite strict warning from judge. She is so friendly and personable. I even told them that I would be open to doing this closet plan in a different property but never got a reply about that either. The proposed Closets by Design class action claims that the company offers services related to garage organizers, custom closets, home office systems, and entertainment centers. | Since 1982, we've built a reputation of integrity as the industry leader in customer service and total . I want all of my cabinets installed on July 19 , like promised. My bedroom closet we installed the end of July 2017 not to my original specifications. Copyright 1997-2023 Ripoff Report. The material is CHEAP! It is surely not worth throwing the money on crappy job. I want a discount taken off for all the mistakes that were made and reimbursed for an electrician to check on that outlet. I was so excited to have them done and against my better judgement I moved forward with the install with a crazy price WHAT WAS I THINKING? A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This closet was designed and built by Closets By Design, Manassas Va 703 330-8382. What a Mess I loan this to the bank and Im thinking to talk to the bank and dispute it . I just paid $11,000 for a closet (that afyer looking at the SAME material elewhere would have cost me about $4000 in material). And she responded, "Are you being sarcastic?" Being it was only a 6 section walk in, no drawers, the price was $1200. I had it budgeted to pay off in 10 months so to my surprise after 6 months, I received a whopping bill with interest and all. But the reality is you are luck to cover your gas and car usage costs. Their complaint, which Insider has obtained, alleges that Huntington Reproductive Center, which was founded in 1988, and its in-house . I called to find out what time tomorrow they would arrive. The proposed Closets by Design class action lawsuit says that in addition to using misleading information to draw in consumers who were under the impression they were getting a great deal that these actions by the closet company violated California law. status of any class action settlement claim. This is the best way to manage and repair your business reputation. Case Summary. Worse job experience I have had with a new job. Claim forms are usually not made available to consumers until after a court approved settlement is reached. What ever happened to pleasing the paying customer, and I paid really good money for their service and product! This is when the situation started escalating and, out of the blue, she accused me of taking it on the installers. Will see if they rectify their wrong. Closets by Design Denver was a fun company to work for; flexible hours/days and management really tries to work with you on that. I ended up with an ugly mess, and damage to my walls. It did put power back in the room, but at a costly mistake. The VP Alex Jivalagian is evil and Maryann Machado, our customer service rep was ONLY out for a COMMISSION. THE 40% PLUS ANOTHER 15% ONGOING COUPON IS TOTALLY RIDICULOUS. By submitting your comment and contact information, you agree to receive marketing emails from Top Class Actions regarding this and/or similar lawsuits or settlements, and/or to be contacted by an attorney or law firm to discuss the details of your potential case at no charge to you if you qualify. Horrible JOKE on us! For more results perform a general search for "closets-by-design". No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. (16) $239 .56. 2023 Truth in Advertising Policies Submit a complaint and get your issue resolved. 3) The salesperson incorrectly measured the distance between walls, and as a result, there is a gap between the closet board and our wall. Now you have designers that are not completely trained properly and the company tells them to WING IT! SEVERAL phone calls to both customer service and the OWNER ( never returned my call) they are so disorganized. Once they install and get their money, if it all falls apart, so be it. In the middle of BBB and consumer affairs review. every closet is custom designed with many options that determine the price. This company mission has nothing to do with quality and its customer; it is all about them and the money. PCR works with companies to arrive at their desired results. To date, I have provided $3, 346 in payments. The owner Brian is about as crooked as you can get. I gave this company 3 stars because I ultimately went with another company for design and installation, but I would give Dee 5 stars for how quick, patient and hard working she is. I re-sent this cancelation, again by E-Mail, still no response. But when all was done the installer had done a wonder job. So please, whatever you do Don't use this company. The "designer" came out and I specifically told her I did not want a portion of the closet behind the radiator, and I wanted the panels on the wall. I still have not got anything. My wife realised the mistake only when she saw the end result. that reports on class action lawsuits, class action settlements, 45% of employees would recommend working at Closets By Design to a friend and 38% have a positive outlook for the business. After a month of not receiving any call backs I've now been informed the molding would not be completed unless I paid an additional cost. The salesperson feigned ignorance and the follow-up person called to reschedule- why would we do that if you can't seem to get the product? Closet & Storage Solutions. Designers make no money. Jul 2015 - Present7 years 6 months. Depending on the material, size, and design, you can get customized closets at a cost of $1000. The manager John, in last lengthy phone call was very understanding and very courteousThey are coming Tuesday to correct all. The installers didnt arrive until 5:00 the next day. $20,000. We are working to get them on the blacklist for the military. They blame the Designer and always make up stories. The rep who came to our home to sell the product was GREAT. I also had them give me a quote in December and decided I didnt want to do them until the spring. This post is a few years old, so I'm not sure. Can you tell me exactly how I mistreated the installers?" Ultimately I quit and I regret the experience. About. These items and services are offered, according to the Closets by Design lawsuit, at a deep discount from the original price. He didnt tell me at first. When another week or so, two installers arrived with the correct measurements, but with no wall panels! The lawsuit claims though the defendants have continuously offered 40-percent-off and $200-off coupons on their website since at least 2015, they have never sold their home organizer systems for the reference prices listed in advertising. The issue was escalated to Ed (VP at the company) who assured us that things would get fixed in the next few weeks. Corporate Advocacy Program - Verified Status, How To Get Your Report Featured On All Report Pages, Closets By Design 1017 Grand Blvd,Deer Park Ny 11729. Who's crazy enough to start this website? Today is Wed. Sept 9th and I have not heard from them AT ALL. This was way back in June. Initial Franchise Fee: $20,000. Then they call me back about 2 weeks ago She sent a few angry text message when I didn't get back to her for a week. At Closets by Design, we proudly offer three distinct closet systems to organize both . Much, much higher. From start to finish ( and not finished yet) they have been a nightmare to deal with. On the 2nd trip out, the installer was great and remeasured to make sure the drawer fronts will finally fit. Dont do it they got me too. The priciest system, Laren, offers the most custom and upgrade finishes such as tempered glass-fronted soft-close cabinet doors and soft-close drawers. If there is anything I can do to help burn this company to the ground let me now. The bottom line? Like my Mother always says " you get what you pay for" and the advertising in Valupak should have been my first clue that this would be a disaster! On 3-30-21, I met with Designer Tamara Hatefi of Closets by Design from the Whittier, CA office (CLIENT # 168400). Photo by Naomi Morrison. They are sending us collection notices etc for the unpaid balance even while we are disputing. NO IT WASN'T I had to call everyday for a week to finaYl find out that it was in and could be installed. Flexi Storage White 3 Shelf 4 Drawer Built In Wardrobe Unit. Sold us a product they in fact didn't have to fit our closets. The cabinets do not clear the washer, so every time I open the top loading washer, it hits the cabinets. Closets by Design had the nerve to call me asking for the additional $3.00 I had already given the installers! We DO NOT remove reports. Without ripping the whole thing out and starting over with the correct size pieces, there is no way for me to get the cabinets that I ordered. Are you kidding me? Closets By Design is a Retail, Commercial & Residential Construction, and Custom Closets company located in Louisville, Kentucky with $518.00 Million in revenue and 803 employees. Don't know why there are so many negative reviews. West Palm Beach Florida, Tuffy Tire & Auto Service Center Mavis Tire & Brake Charged Nearly $700 for Non-Fix Bay City Michigan, Lighting New York lighting by Jared Sent damaged product wont refund after I sent back damaged product website description is fake, Tara U THEY SCAM THOUSANDS OF PEOPLE WITH THEIR FLOWER ORDERS. Lucy was her name. Redesigned Closet Figure 2 5 Let's focus our attention to the design in Figure 2. See more ideas about closet designs, custom closets, closet design. This was a different crew and pardon my attitude, but they were Bozos. Closets By Design is the leading manufacturer of Home Organization products. I read the comments and took them into consideration but made my own judgment. You can get a used car to work for at least 6months at this price. The proposed Closets by Design class action lawsuit alleges that coupons are used to present that customers are receiving a significant discount in making a purchase with the company for services or merchandise. So in early 2011, we sought the recommendations and proposals from 3 companies, and chose Closets by Design to renovated the closet. A second deposit on final design and measurements was provided for $1, 673 on 4-7-21. A set of cabinets was installed over my washer and dryer. After reading all the negative comments, who in their right mind would consider using this company for cabinet remodeling. Closets by Design has, and always will, put customers first, including by offering opportunities to make the cost of custom closet, office, and home organization more affordable. I told him about it, to let him know he did something to the power in that room. Waterstone Management Group is a boutique management consulting firm. They are the worst of the worst! These 2 units were to be done on the same day. This complaint was posted by a verified customer. I am looking for a lawyer here in Florida. Thanks so much to you all that have written reviews. ,Deer Park Long Island ,NY, Closets by Design Products are delivered with Excellent Quality and Workmanship Hamilton New Jersey, Closet World, Closet Dimensions, Closets by design Designer Pay Promise Fraud. Yes, he had put up the panel over the live wires in the wall. I am sure the manager himself would have done the same if he was in my position. The owner Brian Gruber told me to remove my original FB post explaining the painful process and refuses to honor the companies LIFETIME WARRANTY because I did not remove the facts on the FB post. Contact. I even gave them reference photos so im having them remove it. Additionally, we offer various drawer options and shelving choices. Add me. The way I see itI paid top dollar for top servicePart of the job IS SERVICE not just cabinetand he gave me a bunch of backtalk. These items and services are offered, according to the Closets by Design lawsuit, at a deep discount from the "original" price. According to the case, the defendants - Closets by Design, Inc. and CBD Franchising, Inc. - perpetually advertise their home organizer systems for 40 percent or $200 off, which leads customers to believe they are purchasing the items at a steep discount. They were cheaper than California Closets and they went to the floor, unlike some closet companies. Nov 23, 2016 - Explore Closets By Design's board "Closets By Design", followed by 194 people on Pinterest. California closets did not make sense because they hang on the wall where is these are on the floor. Custom Closets Closet Design. I am dealing with the shitstorm right now. They charged a c/c without my authorization and they still owe me product. I feel sorry for the poor woman who answers the phone. Need to get this install complete as contracted. They offered to set another date (for me to take off from my job) to return, but I refused, also refused them the additional $600. Working Capital: $25,000 to $50,000. Consumers want to see how a business took care of business. TINA.org reader is still waiting for her promised free Kate Spade gift. All rights reserved. And since she couldn't answer my question, she said: "I withdraw what I said." Closets by Design At Closets by Design, we design, build and install custom closets, garage cabinets, home offices, pantries and more. It is not even close to be average quality. That is when I found out that he took the wires he pulled off the power unit and just pushed them back into the wall. I would very much like my full $3, 346 back. February 2019: This action was voluntarily dismissed When a complaint is dismissed without prejudice, an amended version of the complaint can be refiled.. January 2019: A class-action lawsuit was filed against Closets By Design for allegedly deceptively offering illusory discounts on custom closets, garage organizers, entertainment centers, and home office systems by basing the discounts on inflated retail prices. The Rep who measured for the unit was off by 8 inches side to side and 8 inches for the set of 8 cubbies I had installed under my tv. It is the consumer's problem and not theirs. After several more attempts to talk to somebody responsible I finally desisted from my efforts. Any sudgestion ? Share your photos and videos with others to prove the truth of your words. I thought this would be a one time screw up. At the time, I had made other quotes with other prominent companies in the closet segment, to name one, Home Depot. Im dealing with the same issue. If she was nicer and more patient, I may have. The problem is that they DO NOT fully train their designers. Schedule, freedom, no micromanaging. This flooring has only been down for three weeks. I had so many issues with the people in this company that the process was exhausting for me. The closets are perfect; tons of space for hanging and deep shelves for storage. drug injury lawsuits and product liability lawsuits. I got the closets installed, and I am very disappointed in how they carried out this task: Rude and unprofessional, reflect poorly on the company as a whole. However, when they arrived noting was right. first thing 50 % down - so i told them i want an install date prior to deposit and if they could not meet it i was going with the next vendor. POOR QUALITY, POORBUSINESS PRACTICES, ILLEGAL ACCOUNTING/BILLING/PAYMENT PRACTICES, etc. I paid approximately over $10, 000.00 to this company and have been treated so rudely and unfair it is sick. I called their customer service and she said she'll talk to supervisor but don't believe. they ensure that the entire money is paid first before they could start the work on the delivery date and that should tell a lot! When you need a customised home storage solution, you can trust our talented team to design, build, and install high quality wardrobes and storage furniture that will look stunning and stand the test of time. I agree I order my closet aug and its Dec when they start install my closet and sane thing they didnt do it right lots of reject . I built a house from the ground up and never had more hassle than I did with this company. I later decided to have wall to wall shelves put in my bedroom and my daughter"s. I figured I would give your company another chance. On February 8, 2021, the Closet by Design of Orlando sent the design Debby to my house to design a closet for my bathroom. I ordered my cabinets ( approx $12,5000) in oct of 2021. Terms and Conditions. So the question is, the owner says that because my FB post was not removed in a timely manner, he is refusing to honor his companies lifetime warrantyknowing that I was extremely ill at the time and some time after. If you're looking for someone to help you design the perfect organizational space, check out Closets by Design. We were so nice to them even saying "we know things happen", but after all the RUDE responses and the lack of customer service we finally filed a complaint with the BBB. HOW LAME IS THAT? The next day after he pulled the wires out of the wall, I had to call an electrician to come and fix the mess the installers left with my wires. On 7/25/2022 I paid half the contract as requested. Flexible job. Then he realized he had to get another board. When they came to install we realized that the depth was not what we asked for. Imagine your Home, Totally Organized! Then Lynn ordered the wrong mirrored doors for my bedroom closet claiming she was correct. https://topclassactions.com/wp-admin/admin-ajax.php, Closets By Design Lawsuit Says Sale Prices are Fake, Social Security Disability application & appeal claim review, Abbott baby formula recall lawsuit investigation. He broke the wires that were connected to the power block. (I have pictures of the power block where you can see where he yanked the wires right out of the wall) In response to Closet by Design of Orlando, I want to make the necessary reservations and observations so that I can fully On Wednesday, November 9, 2016, Ms. Maria Blank responded to my residence for a consultation reference several installs. Closets by Design (Shirley, MA) is the mose incompetent, inefficient and unprofessional company I have ever dealt with. This is just the starting range that can spike up to $50,000. The cabinets are beautiful but it has taken three different attempts to get the correct cabinet doors on. Dozens more customers have joined an ongoing lawsuit against the TikTok-famous brand Olaplex. But later he said he needed some light in the room. Anyways some how i got through the situation with so many frustration and un happiness. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_3" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_4" ).setAttribute( "value", ( new Date() ).getTime() ); Please note: Top Class Actions is not a settlement Paying for it all. Closets by Design is the latest retailerto face a lawsuitfiled over the alleged sale of merchandise at fictitious discount prices. I checked my breaker, and it wouldnt stay on. However, the installer never asked me for payment nor the information for the card I wanted to use. Actions does not process claims and we cannot advise you on the HomeStars Closet & Storage Solutions Closets By Design - Toronto. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. The guys that installed them were thorough, kind, considerate with my home and did a great job adjusting to my crooked 70 year old closets. Contact. Closets By Design. All the reviews seemed reasonable to me and therefore, has changed my opinion on even considering this company. I asked for a price concession, he firmly refused . I called made appointment received a confirmation for day and time requested. They still have not been installed in my house. I worked for this company for close to a decade. This review was chosen algorithmically as the most valued customer feedback. How do we get on that lawsuit? Closet by Design - custom design and installation of pantry. Closets By Design Lawsuit Says S Are Fake Top Cl Actions. On 5-17-21, two installers fro Closets by Design arrived and stated the changes made by Design Manager Jose Acricega would not work, and they would be unable to complete the installation as agreed upon. We'll seestill waiting. I am writing this as a very unsatified customer. I would like to start a class action lawsuit. They sold me on something that did not work in my room and claimed it was my fault. I came in direct contact his blood and was disgusted and concern about risks of infectious diseases. I called and spoke to the receptionist, Maggie, to request the owner and/or General Manager's name and she REFUSED to provide the names. Hiding negative complaints is only a Band-Aid. And when I asked her: "How so? Closet by design has been a nightmare to work with since we set a date for installation. California - THANK YOU FOR ALL YOUR REVIEWS! CA. Why is this company STILL in business? The dispute has been resolved. They are supposed to be trained in two weeks time for closet design and financing. I also called their office 10 times, each time being told that a "supervisor" would call me but they never did. This closet is also 8 linear feet and it looks exactly like Figure 1 except we have drawers in Figure 2. Our custom closets are designed with you, the client, in mind, so you can trust that our closets will meet your needs with regard to flexibility and aesthetics. The Judges overseeing this case are Karen E. Scott and Josephine L. Staton. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I ordered a walk in closet by Closets by Design. And they demand payment before they even install. 36 following. Wait for it14 3/4". (103) $229 .95. I contracted for this job on 7/25/2022 to have 2 wall to wall, ceiling to floor bookcases installed in 2 of my bedrooms.
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