Safety: For 140 years, the safety and security of our guests has been our highest priority. Because our the kids just got their first creditcard with a $500 limit they will not be able to use their own card, the operator I talked to said they will needto get the card reapproved for at least $840. The plan can be activated on any device, but only one device can be actively connected at a time. An curved arrow pointing right. Pleasemake sure that the appropriate baggage tags are affixed to your baggage, because the tags include your departing flight information. It's not a deposit, but they do hold the funds on your card. Be sure to keep your Express Docs on your person or in your carry-on bag so you can access them easily. I can see this is one cruise where we wont be splurging on extras. You may wish to sunbathe, swim or simply find a quiet spot and do nothing at all. If I dont spent the OBC, do I get it back at the end of the trip? Maybe no Inuit sweater. Manage your cruise with our free app! The U.S. dollar is the only currency accepted on board Holland America Line ships. Points can be applied towards statement credits, onboard amenities, gift By ONE THING THAT I WOULD LIKE ALL OF US TO DO - on your HAL surveys, recommend that HAL allows us to use OBC toward tours booked prior to boarding. If you have enough credit to cover it, why get excited about it? Beauty Salon/Spa:The Greenhouse Spa & Salon is our premier, luxury day spa. Kids Program (ages 3 6): All children participating in the youth program must be completely toilet trained and pullup free. Motion sickness medications are available for purchase onboard. Yet another reminder why I'm a happy American Express cardholder: never having to worry about this issue. Also, you will need your ship card when you disembark. Discover ancient cities, seaside towns and a rich culinary tradition. Plus, I do not think they really want to take the time to check each account onboard to enforce the restrictions HAL places on some OBC. And I guarantee that my 6 year old grand daughter isn't going to spend $60 a day. For more detailed information, please see the PACKING ADVICE AND CLOTHING sections. For 10- to 20-day voyages, guests will receive two nights: one night at Pinnacle Grill and one night at Canaletto and/or Tamarind. For 10- to 20-day voyages, eligible guests will receive US$200 credit per person to apply toward their shore excursion purchase(s). During our regular business hours, please call: 1-800-426-0327. purchased prior to or during your cruise. Representatives are available 24 hours a day, 7 days a week and 365 days a year. At the airport, please find Holland America Line representatives outside of the customs area or/and at the baggage carousel. I will make this one statement--a hold on a credit card is standard throughout the travel industry--rental cars, hotels, and cruise ships. Cash is not accepted for individual transactions, e.g. So forthis 7 day cruise I booked 2 excursions so far and still have OBC leftover to decide on board. OK right? Holland America Line also offers a variety of gift packages for guests celebrating a birthday, anniversary, honeymoon or other special event. Holland America Line cannot guarantee that all members of your party will be allowed to disembark with only a WHTI-compliant document or birth certificate. Started August 27, 2021, By See Cruise Deals for active promotions. Whether its $100, $200, $300 or more, Onboard Credit can make a sweet vacation even sweeter. Ruth covered this well, but I wanted to add that using a post cruise transfer (purchased onboard) can be a good way to use up any left over OBC you have. For information regarding the Transportation Security Administrations Screening Tips for Persons with Disabilities, please visit the Travelers with Disabilities and Medical Conditions section of their website. In the unlikely event you remain dissatisfied for any reason, the Crew Appreciation is subject to adjustment, at your discretion, at any time during the cruise up to the time you settle your onboard account prior to disembarkation. You will need to provide health certificate documentation for the animal in your ports of call. Place them in a carry-on bag or keep them with you so you can access them easily. Alaska Bonus Offers apply only to 1st/2nd guests and are based on availability. If you receive Onboard Credit, be sure to confirm whether there are any limitations. of your seating request will be listed on your Cruise Contract. With Express Docs, your cruise documents are available up to 50 days before your cruise departure date, and you can print part or all of your Express Docs whenits most convenient for you, 24/7. When your clients reserve a Winter or Spring 2023 Panama Canal cruise on board Volendam or Zaandam, theyll save $200 per person on all Please dial 911 in an emergency. Please keep this in mind when packing. Avoid lines at disembarkation as you are invited to be the first to disembark, No need to locate your luggage or wait for a porters assistance in the terminal. Crew Appreciation and Service Charge Policy - Holland America Line We just had a not great OBC experience on the Koningsdam It actually was great, buit we were given a lot of bad and conflicting information by Gues You will be responsible for all costs you incur to join the vessel at the next port. Upon disembarkation, your bags are delivered directly back home. I have a $25 OBC per pax. What can I use it for beside food? Souvenirs can? Tips? In my experience, on numerous HAL ships, the information as to where any OBC originated, is not commonly available on the ship. Plastic water bottles are not allowed. Transportation of Currency: You may take as much currency or as many monetary instruments as you wish on your trip. So far we have never seen any missing OBCs. Although embarkation may begin as early as 11:30am, our previous sailing guests will have just disembarked and we will still be in the process of preparing the ship for your cruise. We work within a comprehensive regulatory system in which multiple governmental authorities oversee every safety aspect of our operations. Holland America Please Note: You may choose either flexible/open dining or classic pre-set dining in the Dining Room, at the time of booking. Holland America The more efficient we can be with our water use, the less wastewater is generated, treated and discharged when were done using it saving energy and limiting discharges. Holland America Line reservesthe right to substitute products when specified brands are not available. With RCCL there was no hold, I gave my creditcard number and that was it. For your safety as well as the safety of fellow guests and crew, guests using powered mobility devices should exercise caution by utilizing reduced speed settings on their mobility device while on board and in terminal facilities. Guests who are neither U.S. nor Canadian citizens should check with the Customs agency in their country for allowance information before departing. On selected cruises youll find HollandAmerica Lines Port Shopping Ambassador Program. Arriving by Air: Holland America Line representatives will be stationedin the airport baggage claim area or outside the customs area (depending on local customs regulations), to greet guests and assist those who are eligible to be transferred to the pier. It is obviously available in Seattle, but not available on the ships. I prepaid a drink package and soda cards and 2 excursions. PLEASE NOTE: It is your sole responsibility to obtain and have available the proper travel documents that are necessary for your travel, including all costs related to arrangements to obtain entry to countries you visit and re-entry to your destination country. Keep medication close at hand in your purse or in a carry-on bag In the event of unexpected travel delays and emergencies, please bring additional prescription medication for at least 2 weeks beyond the length of your travel itinerary along with a list of the prescription names, dosage amounts and times taken for all medications, because it may not be available on board or in the ports of call. The choices are endless. A password will be selected by the parent/guardian of the child. ), and spa treatments. For these purposes, marijuana, even if prescribed for medicinal purposes, is considered an illegal drug as it is prohibited both under U.S. law as well as the laws of all or most of the countries that the ship visits. Upgrades are available once on board for a single day, the remaining duration of the voyage or adding more devices. The representatives will help you with luggage tags. Hours are from 6:00am until 9:00pm. For information concerning airline delays, please see the Arrival Advice / Airline Delays section below. An 18% Service Charge is automatically applied to all Beverage Purchases, Bar Retail Items, Specialty Restaurant Cover Charges and all For Purchase A La Carte Menu Items. I didn't think a thing of it; it's like a mini insurance policy for the company placing the hold against the possibility that you won't pay the bill at the end or be good for the money. Forgive if this topic has been beaten to death, I couldn't find anything newer than 2013 on it. Our shore excursions provide you worry-free experiences that guarantee your return to the ship and maximize your time ashore. Please inform your credit or debit card issuer in advance that your card will be used on a Holland America Line ship. On the Eurodam, Koningsdam, Nieuw Amsterdam and Nieuw Statendam: Tamarind, for exotic Pan-Asian cuisine, Canaletto, featuring classic Italian cuisine in a relaxed setting. Frequently Asked Questions | Holland America When a ship is unable to dock, guests are taken ashore on smaller boats called tenders. No internet purchase required to download or use on board. Thus the various reports on this board about getting money back, spending in casino, etc. If such devices are determined to pose a hazard, they will be removed and returned the last day of the cruise prior to debark. Book online at luggageforward.com/hollandamerica or call Luggage Forward directly. A total of $420. Any and. We're sorry, this promotion has ended. Your travel advisor can provide you with additional information if you are interested in this option. Guests who require that level of care will need to travel with a companion who is able to provide the assistance necessary. For streaming sites and apps, such as YouTube, Skype and Vimeo, choose the Premium plan. Ability to bypass unpredictable checked baggage fees, Full money back plus $500 on-time guarantee. railings, buttons, door handles, countertops, faucets, etc. It's not a charge, it's just a hold. Representatives are on hand to assist you in any way they can, including assistance with travel delays and contacting loved ones. The ships estimated arrival time at the port of disembarkation is shown on your cruise itinerary. Please note that this is a U.S. government regulation over which Holland America Line has no control. CC Help Jenn The new luggage tags will be available for you at the airport on the day of sailing and the pier prior to your final check in, too. Electrical devices such as small fans, power strips, multi plug box outlets/ adaptors, and extension cords without surge protectors are allowed onboard when used with proper caution. Your booking will be credited to, and finalized by, your preferred travel advisor. Wi-Fi Premium Package: All onboard Internet usage is subject to Holland America Lines standard policies, which may limit browsing of some sites due to network security and bandwidth usage. How about a wine package or two? In cities of embarkation and/or disembarkation outside the United States, wheelchair-lift vehicles may not be available. Any and all charges on our account, including hotel service charges, were reduced by any OBCs that are posted on our account. The Crew Appreciation is a daily amount for each guest that will be automatically added to your onboard account for your convenience, to recognize the :D. I understand that. Washing hands frequently with soap and water will greatly reduce the risk of contracting illness and infections while traveling. Please fill out the form and return it to the Guest Services as soon as possible. Florida_gal_50. (Required for kids and tweens ages 3 12). (Only a few days before I told her about the deposit, she booked this cruise on a frenzied whim [long story, it was all rather unexpected] and, because of the deadline, I suppose, had to pay for the entire cruise for all seven of us in Oceanview rooms at the time that she booked it). We are equally passionate about protecting and preserving the pristine destinations that we visit. On the last night of your cruise you will need to place your baggage outside your stateroom before you retire. This is only a "hold' and not a charge to your credit card. For this reason: Scooters and other mobility equipment are required to be securely stored and charged in the guests stateroom when not in use and may not be stored in hallways or elevator lobbies. Early Booking Bonus Offer is available for 1st/2nd guests only and applies only to the cruise portion of Alaska cruisetours. Most doorways in non-accessible staterooms will not allow for adequate storage of moderate or larger size scooters. Please Note: This offer is not applicable for Grand World Voyage, Grand Voyages or segments thereof. All guests should keep themselves advised of changes in government requirements. Shipboard credit on a Holland America cruise can be used for almost everything onboard your ship, including spa treatments, specialty restaurants, shore Appointments may be made in advance on our web site athollandamerica.comor once on board. However, an allowance of six liters, twelve (12) cans or cartons (500 ml in volume or less) or six (6) cans or cartons (1 liter in volume or less) of water are allowed per stateroom. Holland America Line offers a limited number of staterooms designed to be wheelchair- and scooter-accessible. Hope all HAL ships will soon have this. free merchandise, which may include a maximum of 40 ounces of liquor or wine and 200 cigarettes. There is no charge to your credit card. Together we can make a tremendous difference! Select Alaska Roundtrip Seattle cruises and cruisetours booked October 14, 2022, through November 15, 2022, will receive an additional US$100 Onboard Credit per person (US$200 per stateroom). Guests may buy stamps in port or purchase them from theGuest Services by charging their shipboard account. Preparing for your Holland America Line cruise is now easier, faster and more convenient than ever. All documentation and immunization requirements are established by government authorities and not by Holland America Line. 1-206-626-7353 to add services to your itinerary. Early Booking Bonus Offer is valued at $130 per day. Holland America Line assumes no responsibility for the items listed above. If you are unable to function independently with respect to eating, dressing or attending the ships safety briefings, you must bring a caregiver with you. For questions about your service or about billing, please contact your home network customer service. All other questions and concerns regarding air arrangements should be directed to your travel advisor. Good explanation! Fax Service: Please contact the Guest Services for details if you wish to send a fax. This will help prevent delays in obtaining pre-authorization on board. For ships without Tamarind, guests will receive one night at Pinnacle Grill or Canaletto. As we mark this historic milestone, we want to extend our gratitude to you for an incredible 150 years of continuous support sharing the tradition of travel. Holland America Line is The Signature Shops on board offer a great selection of fine jewelry, watches, fragrances, premium liquor, exclusive Holland America souvenirs and more all at tax and duty free savings. These numbers are provided for emergency use only; please do not call unless it is your day of departure and you are experiencing a delay. Registering Your Valuables: We strongly recommend that you register your valuables with Customs before leaving home. The charges are subject to change without notice. Guests with pre- or post-cruise hotel packages may want to bring converters and/or adapters for their hotel stay. Guests are responsible for verifying and obtaining any necessary travel documents for entry and exit to the countries visited, as these requirements vary depending on the specific port and nationality of the traveler. Check your daily When & Where program or the Navigator app for location and times of the Port Shopping Ambassadors Talk. Holland America Line has recently won the following environmental honors: Green Gateway Award: Port of Seattles Green Gateway Partners Award program, 20102016, and the Technology Innovator Award in 2015, Blue Circle Award: Port Metro Vancouvers EcoAction program for commitment to sustainability, 20102014. Receive 65% off our top amenities with our new refundable Have It All Early Booking Bonus! CC Help Jenn Our activities to protect the environment have not gone unnoticed. Luggage Direct and Luggage Forward two different services offering a variety of services with the sole purpose of easing your travel! Here are just a few of our environmental efforts: Just as when ashore, water conservation is an important environmental initiative. You will have just 1 receipt showing up on your shipboard account. She did not know until I - the worry wort of the family - spent countless hours up late at night researching (much like tonight ;) ) and reading the HAL website. I think a lot of the confusion results from passengers wanting to reserve the OBC for the gratuities. Rather than adding extra to hotel service charge, you can also donate to crew fund. Avalon Waterways Azamara Carnival Cruise Lines Celebrity Cruises Costa Cruises Cunard Disney Cruise Line Explora Journeys Holland America MSC Cruises Norwegian Cruise Line Oceania Cruises Princess Regent Seven Seas Up to $1,500 On Board Credit. The next route would be basically to wait to get on the ship and pay the deposit in cash and plead with the front desk (sorry, don't know the technical term) to see if they would allow us to not pay for my son, but to cut his card off. Swimming: Swimming pools are available on board all of our ships, and there are plenty of deck chairs and beach towels available for your use on deck. Holland America Line is not able to provide complimentary wheelchair assistance other than for the purposes listed above. At the center is Music Walk: an exclusive collection of performances. (If you choose to take advantage of Holland Americas cruise Cancellation Protection this payment will be due prior to the cancellation period.) How do I get to use the $200 obc for grats for 3rd in cabin? Birth certificates from Puerto Rico issued prior to July 1, 2010 are not valid forms of proof of citizenship that is accepted by U.S. Customs and Border Protection. If you do not choose to adjust this daily charge while on board, your payment becomes final and nonrefundable. We cannot process refunds on these cards. Discussed here very regularly. Accessible Transfer Requirements: If you require a lift for boarding the transfer vehicle, please contact us or have your travel advisor advise our Guest Accessibility Department (please see contact information in the GUESTS WITH DISABILITIES section) as soon as possible, so we can arrange a special transfer. If you use a personal email provider, make sure to bring your user id and password and email recipient addresses with you. party to be disembarked in a non-U.S. port. The Crew Appreciation is a daily amount for each guest that will be automatically added to your onboard account for your convenience, to recognize the efforts of a wide variety of crewmembers who contribute to the experiences of all our guests.
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