marta mobility customer servicemarta mobility customer service

MARTA removed the four streetcar vehicles from service on Nov. 29, 2022, after engineers discovered wheel degradation . MARTA Mobility Customer entering through Rail Station fare gate A MARTA Mobility Service Agent will explain the service and/or mail an application. Partnership Program. If a customer fails to re-certify by their expiration date, MARTA Mobility services will be terminated to include deactivation of the MARTA Paratransit Breeze card. Customers must be ready to depart at their assigned Ready Time. However, MARTA Mobility recognizes that service beyond curb-to-curb may be needed by some customers due to their disability. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. Customers who are not satisfied with the MAC subcommittees decision, will have an opportunity to appeal to a panel consisting of at least three (3) MARTA managers, who are independent of MARTA Mobility, who will hear and rule on the appeal. 2. MARTA Police (Non-Emergency) 404-848-4900. We don't offer Reduced Fare versions of any of our pass programs. Within seven (7) days, MARTA will provide the customer with written notification of MARTAs decision. Requests to suspend subscription service until further notice will not be accepted. Weekday: 4:45 AM - 1 AM; . Customers must provide addresses that are accessible by roads with ample turn-around for the Mobility buses. MARTA Mobilitys pick-up or drop-off locations are directed by the passenger; such as residences, medical facilities, retail outlets or other attractions. . Customers who are travelling to or from large, multiple unit apartment or office complexes must meet the Mobility Bus at the curb closest to their address. Being on time for scheduled trips enables MARTA Mobility to operate efficiently for all customers. These discounted Breeze Cards are valid on all MARTA buses and trains and are available for pickup at the following locations: Five Points Rail Station MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service. Download the application (click on the link below), or contact the Mobility Eligibility office at 404-848-5389 to request an application for Mobility Services. A $2.00 replacement fee will be charged for the first replacement MARTA Mobility Breeze Card. CCRs will provide a Ready Time when the trip request is confirmed. Please note that your application will not be processed until MARTA Eligibility receives your completed Part AandPart B forms. Today, everyone at MARTA has access to our MARTA Employee Self-Service application. Student Program (K-12) Group Discount. MARTA will acknowledge the receipt of a request to appeal a suspension within two (2) business days. A.Unconditional eligibility (all trips), This is a person's eligibility category when it is not reasonable to use the fixed route service under any circumstances, regardless of weather, distance to the stop, and so on. Alternatively, the Customer may leave a voice message on the dispute line for the Superintendent of Mobility Operations at. PDF version]to download and print a hardcopyof theMARTA Mobility Eligibility Application for Certification Part Aapplication. MARTA's Fixed Route services include bus and rail transit services. If the facility has a guarded gate or limited access, the customer should inform the security staff of the scheduled pick-up and return times. If you choose to download the pdf version of the Part B application please deliver it to your Provider for completion. If customers travel with a PCA, they may travel with one companion in addition to their PCA. Indicate a travel Companion or an authorized Personal Care Attendant (PCA) when applicable. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. A requested trip time may not be available. 3. The customers Ready window begins at 6:45 AM, and ends at 7:15 AM (Ready Time plus 30 minutes). APPLICABILITY OF REDUCED FARE: The elderly/disabled Medicare reduced fare is applicable to all fixed route services, except E-bus and Paratransit services. Customers may not counterfeit, misuse, or refuse to show specific fare media to MARTA employees. Customers will not be charged with a No-Show if the Mobility Bus arrives outside of the thirty (30) minute Ready Window, and he or she chooses not to travel. Upon receipt of a completed application, MARTA Mobility must make an eligibility determination within twenty-one (21) calendar days of receipt. It is strongly recommended that a customer using a manual wheelchair have attached footrests. Once MARTA has received your completed application, you will be contacted and scheduled for the second phase of the process, which is the in-person interview and assessment. Cancellations made less than two (2) hours before the scheduled ready time are considered Late Cancellations, The Mobility bus arrives at the correct scheduled pick-up location, within the Ready Window, and the customer. If the thirty (30) minute ready window has ended and the Mobility Bus has not arrived, the customer should call the ETA line at. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. A CCR will return the call and complete the reservation. card with a picture each time they board a Mobility Bus. MARTA Police (Emergency) 404-848-4911. MARTA Mobility does not access residential driveways. Please make sure all personal items are safely secured and out of the way of other customers. The customer may write a letter requesting an appeal to: that the online Mobility application is currently unavailable. The maximum combined weight of all packages cannot exceed twenty-five (25) pounds. To request information in another language or in an accessible format call 404-848-4037/ 404-848-5665- TTY, Click hereto view the MARTA Mobility Guide. It is the customer's responsibility to notify the CCR of security procedures; including gate codes when the reservation is made and to arrange quick access for the Mobility Bus. The Travel training service will match you with a travel trainer who can: The U.S. Department of Transportations ADA regulation, 49 CFR 37.129 (a) provides that, with the exception of certain situations in which on-call bus service or feeder paratransit service is appropriate, complementary paratransit service for ADA paratransit eligible persons shall be origin-to-destination service.. Click hereto access the Mobility Reservation System. MARTA secured a $2.6M grant for the purchase of 6 New Flyer Xcelsior battery-electric buses that will reduce fleet emissions. Standard fare is $4. If the complex is inaccessible to a MARTA Mobility Bus, customers must meet the bus at the main entrance of the complex. You must complete Part A and the Part B must be completed by a licensed rehabilitation or healthcare provider who is familiar with your diagnosis. Should an application be denied, the applicant has the right to appeal. Riders' Advisory Council; . Alternative format requests may also be made during the application process. Please complete the Explore how you can get around any personal limitations, Talk with you about what you want to do and where you want to go, Teach you to read MARTAs maps and schedules, Teach you to board, ride and exit the rail and buses, Travel with you on those first few trips so you can feel confident on your own. MARTA Mobility service is curb-to-curb. MARTAs fixed-route buses, rail cars and rail stations are designed to be accessible for seniors and individuals with disabilities. 3. Jul 8, 2015 - Mobility Customer Care Representative in Atlanta, GA Recommend CEO Approval Business Outlook Pros PAY!! MARTA is diligently working to fill these positions as soon as possible and we have. Customer Name (first and last) or Customer Identification Number. MARTA Mobility. Cards MUST be turned in immediately for a re-placement at no cost. Please be prepared to pay when you enter the Mobility Bus have your MARTA Mobility Breeze Card or the correct amount of cash ready (operators do not have change). This includes following or stalking passengers or employees. The customer cancels a scheduled trip less than two (2) hours before the established Ready Time (Late Cancel). MARTA Mobility Customer Guide - May 2019 4 Map of MARTA Mobility Service Area MARTA Mobility operates during the same days and hours when MARTA's fixed route bus and rail service is available. Service cannot be provided earlier, later or on days when MARTA fixed routes bus and rail services are available. For safety reasons, please do not distract the MARTA Mobility Operators by engaging them in unnecessary conversation while the Mobility Bus is in operation. The Reduced Fare pass is only compatible with one-way tickets, round trips and trip packages in multiples of 10 or 20. Customer Service. MARTA is offering up to $8 off Uber and Lyft rideshare trips Monday-Friday, 4 a.m. to 6:30 a.m. (to address early morning gaps in MARTA service areas). When a customer accumulates three (3) No-Show infractions within a single month, the customer will receive a Warning Letter, which lists each No-Show infraction. Any individual with a disability who is unable, as a result of a physical or mental impairment (including a vision impairment), and without the assistance of another individual (except the operator of a wheelchair lift or other boarding assistance device), to board, ride, or disembark from any vehicle on the system which is readily accessible to and usable by individuals with disabilities." If service is to be suspended, the reasons will be provided. Atlanta, Georgia 30324-3330, Please include the following information when calling or writing: Leadership; History & Vision; MARTA at a Glance; MARTA Service Standards; Key Performance Indicators . MARTA Mobility provides ADA-complementary paratransit service to anyone unable to ride or disembark from regular MARTA transit services. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. Get to Know MARTA. Atlanta, GA 30324. All future replacements are $5. Reduced Fare Office OR (Forsyth Street Side) In some cases you'll have to show your Reduced Fare Breeze Card to MARTA employees such as bus operators and rail station agents. MARTA Mobility Small strollers or carts must be securely held and not block aisles or passageways. Atlanta, GA 30324 Atlanta, GA 30303. MARTA Mobility service is restricted to the ADA designated service area within Fulton, DeKalb, and Clayton Counties along a mile corridor located on each side of all MARTA fixed route buses as well as mile radius around each rail station. Please contact MARTA Mobility Eligibility at (404) 848-5389 during business hours, Monday - Friday, 8:30 AM - 5:00 PM for detailed information regarding these procedures. Unlike our standard buses, MARTA Mobility is a shared ride, advance reservation mode of public transit. The fax number for Mobility Eligibility is 404-848-6900. If a card has been confiscated due to usage by any unauthorized property. Is a shared ride, advanced reservation mode of public transportation. University Program. *Unlimited rides for consecutive days beginning first day of use. MARTA has the right not to issue a replacement card. Conditional eligibility (some trips). When does my Reduced Fare Breeze Card expire? Also, only you are allowed to use your Reduced Fare Breeze Card. Customers may ride standard scooters on the lift, but it is strongly recommended that they transfer to a seat once on board the Mobility Bus. A MARTA Mobility Service Agent will explain the service and/or mail an application. However, a replacement fee will be charged for each lost or stolen card. The customers Ready window begins at 4:15 PM and ends at 4:45 PM (Ready Time plus 30 minutes). Interviews at MARTA Experience Positive 71% Negative 21% Neutral 8% Getting an Interview Applied online 74% Recruiter 9% Employee Referral 6% Difficulty 2.6 Average Hard Average Easy Interviews for Top Jobs at MARTA Bus Operator (4) Intern - Hourly (2) Station Agent (2) Managerial (1) See more interviews for top jobs If known, nearest cross streets and easily identified pick-up points. Same-Day cancellations must be made at least two (2) hours before the scheduled ready time. Customers must inform the reservation agentwhen the reservation is madewhether travel companions, children or a Personal Care Attendant (PCA) will be accompanying them to ensure an accurate count of the individuals traveling on the Mobility Bus. The completed application (both Part A & B) must be faxed to 404-848-6900, or mailed to: Mobility Service, 2424 Piedmont Road NE, Atlanta, GA 30324. For safety purposes, it is strongly recommended that wheelchairs be backed onto the hydraulic lift. Customers must make all changes prior to the date of travel. After the applicant has reviewed and verified the information, he or she must provide signed authorization for a Health Care Professional to release information. Exact addresses of both the origin and destination. For example, a person may be able to reach bus stops that are no more than three blocks away, and where there is a safe, accessible path of travel, but she may require paratransit if distances are greater than three blocks, or if there are path of travel obstacles such as steep hills, deep snow or ice, or other obstacles. How much does a Reduced Fare Breeze Card cost? If the visitors disability is apparent, this documentation is not required. Suspensions will be delayed pending the outcome of the appeal and Mobility service will not be interrupted. No commercial or large-size carts, or dollies unless collapsed. In this type of eligibility, the person can be reasonably expected to make some trips on the fixed route service. Five Points Lost and Found Office is temporarily closed. . 2. Solicitation or selling goods or services without the express permission is prohibited. MARTA will transport other small pets, confined to rigid pet carriers with locks or latches carried on by customers and kept out of the aisle and off seats. The appeals hearing must be conducted within thirty (30) days of receipt of a request to appeal. Card or the customer must pay cash. Rail stations have both elevators and escalators. If an applicants disability prevents him or her from completing the application, the application will be completed by a Mobility Service Agent over the phone and mailed to the applicant for review. Additional companions will be allowed on a space available basis. The ADA requires consideration of eligibility for trips that an applicant or rider makes or might make. The Mobility Bus arrives at the correct scheduled pick-up location before or during the ready window and the customer (or someone on behalf of the customer) informs the Mobility Operator that he or she is not going to travel (Cancel at the Door). If trips include transfers to another transit system, MARTA Mobility customers must reserve trips directly with that system and pay the required fare for both MARTA and the other system. Individuals with a hearing impairment may confirm a reservation through the Georgia Relay Service at. To advocate and provide safe, multi-modal transit services that advance prosperity, connectivity and equity for a more livable region. MARTA Mobility is our paratransit service available to anyone unable to ride or disembark from our regular MARTA transit services. The CCR negotiates the trip request and offers the customer a 4:15 PM Ready Time. Train Hours. If the Mobility Bus arrives prior to the scheduled time (6:45 AM), the customer is not obligated to board early. Riders' Advisory Council; . If customers have a temporary disability, they may obtain MARTA Mobility eligibility for the expected duration of the disability. 2424 Piedmont Road, NE Appeals can be made by calling the MARTA Mobility Eligibility office at (404) 848-5389 or submitting the completed Notice of Appeal form via fax: 404-848-6900 or mail: MARTA Mobility Appeals Panel 2424 Piedmont Road, NE Atlanta, GA 30324-3330 Appeals: Upon receipt of a request to appeal, the Eligibility Specialist will notify the customer of the date, time, and location of the appeals hearing. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. 5. Instructions on how to obtain a MARTA Mobility Breeze Card are included in the letter of Eligibility. 30 Alabama Street, SW In accordance with the ADA regulations, MARTA reserves the right to negotiate trip requests up to one (1) hour before or one hour after a customers requested time. Transfers between MARTA Mobility and Cobb County Transit (CCT) Paratransit are free at the MARTA Arts Center Rail Station and the CCT Cumberland Transfer Center. Wheelchair brakes must always be locked while on the lift. Red Line service will be suspended south of Medical Center from 9pm Feb. 17 through the end of service on Feb. 22nd. Customers must have correct fare immediately upon boarding in order to ride. The priority set by the customer will help determine the Ready Time and the thirty (30) minute Ready Window.. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. Replacement cards may be obtained by visiting one (1) of the MARTA Reduced Fare Offices: MARTA Headquarters The Five Points Rail Station to request that an application be mailed or emailed to you. MARTA Mobilityis our service that provides ADA Complementary Paratransitservice to anyone unable to ride or disembark from our regular MARTA transit services.
Jaylin Williams Family, Articles M