At this point we feel it's discrimination and want our money refunded. Companies can ask for reviews via automatic invitations. I'm with Robin (see below). She is scheduled to start ************ this week. These two rivers are the most popular routes in European river cruising. It turns out that during the second half of the cruise, we were in a heat wave, experiencing very hot temperatures. Another section of river that can be negatively affected by low water levels is the Danube, past the last lock in Slovakia heading downriver toward Hungary. This is known as ship swapping. For Further Assistance If you have any questions or need further information please contact Reservations at 1-877-523-0579 or email
[email protected], Monday - Friday, 6:00 AM - 6:00 PM; Saturday and Sunday, 7:30 AM - 4:00 PM, PT. 140 complaints closed in the last 12 months. What? Viking Ocean Ships Currently Sailing: Viking Jupiter Viking Orion Viking Mars Viking Neptune Viking Saturn Viking Sea Viking Sky Viking Star Viking Venus Here's our experience with the Viking cancellation policy. I booked the flight through Viking to a Christmas market river cruise. Vikings' policy allows no refund under the circumstances (i.e. Booking # XXXXXXX
By March 2020 Viking announced cancellations due to covid, with an additional 25% for a future booking. Also lost out on the cruise vouchers. See what a point or mile is worth with our appraisals of a loyalty programs currency, based on redemption values. Bad cruise experience, shore excursions, bad weather bad handling, cold food, etc. I specifically mentioned this scenario when I used the voucher and we were told as long as it was 120 days before departure we could rebook using our voucher. 2023-2025 OCEAN CRUISE AND AIR SAVINGS: Offer applies to bookings made from March 1-31, 2023. "But this is not a problem at all" - he said, because all we need is to make a booking for any date, just as a placeholder. We accepted the vouchers in good faith. Many passengers were still on board at this time and were unable to flush toilets or wash their hands. I contacted Trip Mate and was told the vouchers were not covered and that I needed to contact Viking because they handled vouchers. Compare the cost in points or miles to cash, and see which option is best. Viking Polaris Current cruise: 13 days, one-way from Buenos Aires to Valparaiso-Santiago Viking Expeditions Tracker Itineraries Deck plans Accidents Viking Neptune Current cruise: 137 days, one-way from Fort Lauderdale to London-Tilbury Viking Ocean Tracker Itineraries Deck plans Viking Mars Current cruise: 14 days, one-way from Sydney to Auckland *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. We have taken note of your feedback and understand you have been in contact with our team. River boats are unique because they can float in just five to six feet of water. However, the most important part of any cruise, for me is the excursion choice. The drought category in England has reached the most severe designation of severe drought. Wanted us to travel with 3 flights via 2 countries, when we complained they hid behind T & Cs very sneaky & very poor customer service, they cited they couldnt absorb costs of a more direct flight routing. NEVER BUY A VIKING CRUISE VOUCHERWe will be sailing with a different cruise line and will not be back to Viking. Service representative escalated our complaint that we were misinformed, tricked, lied to, defrauded - because we cannot sail on that date, we are not healthy and can't sail in the fall or 2023! I also booked this trip years ago when there was . "They disembark in the morning, they go on the shore excursion, and they come back on the other side on the sister ship. We have been waiting patiently for two years for a refund, relying on the We had planned a trip in 2021 and when Viking changed their requirements we chose to cancel our trip. The cruise was cancelled due the pandemic ($11,367.50) Viking offered us to support the company and not get a refund if we accepted a voucher of 125% We said yes. They have no intentions of giving my money back .Do I not have any rights? Norse Atlantic Airways to Launch NY-Rome Flights.
Cruise lines scrap Russian, Ukrainian ports from 2022 itineraries Customer Reviews are not used in the calculation of BBB Rating, My husband and I took an Antarctica cruise with Viking Octantis Dec 25 to Jan 7' as an all inclusive trip, all airfares and transportations were included . You can see why people are worried. Thanks for reaching out, Itom, although we regret to learn of your experience with booking excursions. This review was chosen algorithmically as the most valued customer feedback. He replied "absolutely no way both medically and because ************ weakens her immune system!" passengers asked if ports on the new itinerary may close and if there's a chance the cruise could be canceled while underway. In a statement issued to the Star Tribune, Viking confirmed that some of the ship's first scheduled departures were canceled this summer, and that the luxury vessel is temporarily operating. Most all other cruise lines have dropped this mandate. Change of travel requirements after full payment received/ignoring request for full refund. I could sail on another cruise line for a lot less money. I was aware that cruise lines' cash flow issues and accepted the voucher. Experts are saying that the current drought in Europe could be the worst in 500 years, with water levels dropping, especially along the Rhine River. We have since then tried to book a trip two times, and the required medical of a vaccine status made us cancel again. Posted May 4, 2021. "Given recent developments and the developing conflict in Ukraine,. We did not see ANY of Spain. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). On 10/12 as our plane was taxiing for departure, my husband suffered a medical emergency. Wouldnt that booking choice make it clear to Viking that pre and post excursion bookings would also require separate beds? 4. The food was awful , the service bad some waiters were very rude we were forced to do a lot of included tours or couldnt leave the ship . At this time, we expect the ship will resume its scheduled operations on February 18, 2023. Viking Mississippi - As of January 23, 2023 Due to damage from substantial river debris to the Viking Mississippi 's propulsion system, the ship will undergo repairs requiring the cancellation of upcoming departures. Editorial Disclosure: Opinions expressed here are the authors alone, not those of any bank, credit card issuer, hotel, airline, or other entity mentioned herein. Virgin Voyages. We want our money back since we will never met the requirements to sail and we never agree to those requirements, Our booking number is XXXXXXX and is associated with ********************* ********. 2022 is now cancelled and will be replaced with new roundtrip voyages from Southampton to the Caribbean via the Canary Islands and New York. Anybody got any idea what do I do? If you have a question or would like to make a press inquiry, please contact: Scott Mackenzie We were given misinformation by their employee, to which their supervisor stated that verbal statements do not count. This card comes with a long list of benefits, including access to Centurion Lounges, complimentary elite status with Hilton and Marriott, at least $500 in assorted annual statement credits and so much more. Do your homework and always make informed decisions. US. I am going to seek legal advice to, but this ridiculous policy has added hugely to my grieving. If have a river cruise planned for the end of the summer or the fall, should you be concerned? Then they said (under the Risk Free Guarantee) we could have a voucher, but it would be a combined voucher which could only be used for one future trip. On July 10th, 2022 my husband called Viking to inquire when the schedule becomes available. Want all money refunded. If, however, we forfeit the ******* spent in anticipation of this vacation, Viking would loose us as customers, but as a sophisticated internet user, my wife will use her homebound time posting this saga on as many travel sites as possible. We paid for the trip and had trip insurance. Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. We were running between the airlines at ***** to find out what was going on, very frustrating. We purchased Travel Protection Insurance. Viking Mississippi - As of January 23, 2023 Due to damage from substantial river debris to the Viking Mississippi 's propulsion system, the ship will undergo repairs requiring the cancellation of upcoming departures.
'Not the cruise I signed up for': 30-fold increase in Covid cases Viking Cruises chairman: 'COVID is really behind us' - Fortune (The consumer indicated he/she DID NOT accept the response from the business. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. Do not book with Viking Cruises ,they turned my cancelled trip into vouchers with expiration dates that I never knew about. The good news is that there are not the mass cancellations we saw in 2020.
Europe Is Reopening For Vaccinated Travelers: See It Via These Viking Viking Mississippi cruise passengers hit by cancellations My husband and I booked with Viking in December 2019 for the Rhine Getaway Cruise for December 2020. We have had to cancel our river cruise because of their ludicrous covid policy. Really, what is a big deal here? Desired outcome: the Lufthansa person told me I need to fill out the form required for returning Americans to USA and she was not helpful .I missed my flight and had to stay overnight to a dingy hotel in tears in a French country who doesn't really want to help you . Multiple tests were run, including a Covid test, which came back positive. This may involve the cruise line putting you up in one or more hotels and paying for restaurant meals. It is time for Viking to do the same and act like a cruise line instead of a medical facility. We have rescheduled 2x as we refuse to get the Covid vaccine and Viking will not allow boarding if you are not 100% vaccinated. , I am out the $3500 no matter what) and a friend who will take my place must pay her full share of the room as well! I never come across a big bunch of ignorant, geriatric, moronic a$$holes as this group I had came across today! was 4 units wide . There is rock on the bottom; theres also this little house in the middle of the river. They will charge you a lot of money but would not care for you at the end of the day.The places I saw needed much to be desiredI was told that at the airport someone will help us until we boarded our plane. The bottom line is, we have ********* at VRC. It's a human right to have access to fresh water and clean sanitation. This post contains references to products from one or more of our advertisers. An apology is not good enough. We rebooked yet again and we're told that we had to have the vaccine before we would be able to take our trip. Applies primarily to to bookings with the following content. Learn more. Spoke to several people today, including a supervisor My husband and I were scheduled to leave for our Viking cruise around Spain on Jan. 11. No one expects to have to cancel a cruise. How could we?? Unlike ocean cruising, river cruising has a lot of fluctuations in water levels. If the level is too low, the vessel may run aground or need an alternative docking arrangement. Its not an American company so they feel like they can treat Americans any way they want. We will not be booking with Viking again. We have a very good rain forecast for this Thursday/Friday, and fairly heavy rains coming, so [the situation] might change.. I checked with many countries and all their restrictions have been dropped. In November ******************************************* She had major surgery December 12th. We have had to cancel our river cruise because of their ludicrous covid policy. We booked a river cruise from Istanbul to Venice. They said they did. Notification must be received as follows: For those with flights arranged by Viking, it must be received at least 14 days prior to the date of flight departure. She really needs this positive experience to look forward to.
Viking Cruise Reviews (2023 UPDATED): Ratings of Viking River Cruises If anyone on our team wouldnt recommend it to a friend or a family member, we wouldnt recommend it on The Points Guy either. The cruise line offered her future cruise vouchers worth 125 percent of her fare. Enrollment required.
Viking Cruises | Cruise Ship List - Delta Skymiles Cruises International Association of Better Business Bureaus. We appreciate you sharing your experience, Trevor, although we regret to hear of your disappointment. Where the European rivers have locks and dams to control water levels, ships can still sail problem-free. **** called finally, apologized and said that he 'misread the rules', misunderstood the rules and this isn't a big deal (his attitude).
With many Christmas markets closed, river cruise lines cancel sailings Viking's 2022 World Cruise Sold Out so Quickly, It's Offering - Leisure We also carry about 500 tons of water, that is ballast and fresh water for the guests.. Posted September 18, 2021. Dozens of cruises have been cancelled and some ports in the Caribbean and South America are turning ships away from making . Apply and select your preferred metal Card design: classic Platinum Card, Platinum x Kehinde Wiley, or Platinum x Julie Mehretu. The whole point of purchasing trip insurance, especially in this time of Covid, was to protect ourselves in the event of a last minute emergency. After 5 minutes she came back and said the manager said nothing they could do but charge a 50 percent fee for canceling. That's exactly the case with the Amex Platinum card. We paid for Travel Protection
Several Cruise Lines Cancel Scheduled Stops in Russia, Ukraine Not every river cruise line takes the same stance. We booked a January 2021 cruise. Fraud and deception! In 2021, the cruise line plans to launch their seventh ocean ship, Viking Venus. We then Our Viking cruise embarkation was delayed by 2 days, shortening our trip from 12 to 10 days. This is an awful company to deal with. $155 Walmart+ Credit: Cover the cost of a $12.95 monthly Walmart+ membership with a statement credit after you pay for Walmart+ each month with your Platinum Card. The Po River flows 400 miles across the top of Italy from the Alps to the Adriatic Sea. We used our voucher prior to the expiration of the voucher, to book a cruise for March of 2023. I was never informed that the vaccine would be required to sail and that our money would not be eligible for a refund. Water levels are unpredictable and can vary day by day, depending on what the weather brings. Viking Cruises is a cruise line providing river and ocean cruises, with operations based in Basel, Switzerland. Yazmin Hope and Libby Gallagher I have contacted Watcdog BBC who are interested. Viking has responded to his passing by cancelling the nearly $9,000 I paid for my husbands share of the trip. Another factor that should be considered is trip insurance.
Viking River Cruises: Reviews, Complaints, Customer Claims We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Viking River Cruises. The sailings. Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year. Viking's treatment of it's customers makes no sense.they combined two of my trips (without asking) into one "butterfly trip" which meant when I had to cancel the first, it cancelled the 2nd. I had insurance and filed a claim. River flows are never static and are subject to fluctuations that are unpredictable. The guest services lady said well you can complain at the Share your photos and videos with others to prove the truth of your words. In this case, you will receive a full refund of your cruise fare. We booked a river cruise with Viking which we cancelled due to Covid and received travel vouchers from Viking for the amount of the trip. Viking Cruises cancelled all 2022 departures on its Kiev (Kyiv, Ukraine), Black Sea & Bucharest itinerary in response to Russia's conflict with Ukraine. . We booked a 14 day cruise with extra days upon arrival in ****** and departure in **** in ****. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Not impressed and wi never book another trip with this company. BBB Business Profiles are subject to change at any time. Viking offered us to support the company and not get a refund if we accepted a voucher of 125% The next indicator of river flow problems is the Thames River in England. We paid some #10,000 for premium air. If you book a river cruise, you acknowledge that you might not get the exact itinerary you signed up for. Part refund, at least 25%. Refund on premium air payments that we did not receive in premiumservice. Weve taken note of your feedback and while we understand you have already been in contact with our team, if you'd like discuss this matter further we welcome you to email
[email protected] with your booking information. It would seem to be a reasonable and simple request. Here is a message that appears on the Viking River Cruise webpage: The cruise line may elect to cancel your cruise. "We are currently evaluating itineraries that call. If water levels are low, cargo ships cannot carry their normal loads of freight. He will call us immediately - he said.
Viking European River Cruises - 6 Key Must-Knows Before You Go Or, you might have a few port stops changed out for new ones, or spend more time than you prefer in busses or hotels, possibly with shorter visits to destinations that now require longer bus rides. Guests and travel advisors with affected departures have been notified. Feb 1, 2023.
River Cruises Respond to Austrian Lockdown, Impact on Sailings Like other river cruise lines, weve dealt successfully with low-water situations in the past, and we have a variety of strategies that we can deploy as necessary. Business Section was crowded 8 units wide while first class just in front About 20 poeple's bag on the flight didn't make it. Our ships have a very low draftabout five feet, he explained.
Cruise Line Travel Requirements - Cruises.com I have always liked Viking cruises and have been on 13, counting the one I am currently on. Refund on premium air payments that we did not receive in premiumservice. It will take a lot for us to travel with you again. My experience with Viking River Cruises is that if they cancel, they will either refund your money or .
My Trip - Updates on Current Sailings - Viking River Cruises Is it cheaper to stay out in the bay and use your own tender? Norwegian Cruise Line | Travel Requirements & Safety Protocols. Share. A sales representative ******. You will be cruising, you will be enjoying," he said. I thought that Viking was reputable, so I put too much faith in them. On 9/12/21 we realized the 2022 sailing impractical and cancelled for cruise credits (#s XXXXXXXX, XXXXXXXX, XXXXXXXX and XXXXXXXX)
We accepted and paid an additional insurance premium. It goes against our guidelines to offer incentives for reviews.
Viking Cruises, and Other Lines, Changes Plans Because of Ukraine News I took into account the following factors and then made an educated guess: Taking all of these factors into account, we booked for mid-June. This was our second cruise, I would have to say our first one was wonderful, this one was not bad. On the next British Airways flight from London to Philadelphia, The 488 total complaints in the last 3 years. My experience with Viking River Cruises is that if they cancel, they will either refund your money or give you a voucher in excess of the cruise value for you to rebook. Not a problem for him at all.
Which cruises have been cancelled in 2022? | Cruise.Blog Sometimes it's worth a large investment to reap the benefits of a great credit card. Viking, which operates both ocean and river cruises, has canceled all 2022 departures from its Kyiv, Black Sea and Bucharest itinerary . RHINE GETAWAY. After many failed conversations with Viking Cruise customer service reps to obtain reassurance that we will automatically receive a refund when our cruise vouchers expire on 2/18/23, two years after the email from Viking dated 2/17/21 notifying us that our second cruise was cancelled. Viking Ocean Cruises has sailings listed for June, 2021. It, along with the Viking Sky, is classified as a small ship, with 465 staterooms, capable of carrying 930 guests.
Best Viking River Cruises for 2023, 2024 & 2025 | Danube, Rhine Related: Booking your first river cruise? We called Viking and there is nothing that they will do to be able to use the over $7,000 paid for the trip.
Man finally takes fully-paid Viking cruise canceled by COVID - nj Viking Announces Return of European River Cruises in July - Travel The whole experience was a disaster. Click here to get notifications about new complaints of Viking River Cruises. Learn to how to find the cheapest awards. Why all other passages under the same situation had no such problem were not explained by Viking. Submit a complaint and get your issue resolved.
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