Claim your profile to access Trustpilots free business tools and connect with customers. Disgusting service.I was in the Meadowhall store today and I have never been so appalled at the customer service I received. First and last time I will use this company. Do you agree with Footasylum's 4-star rating? Only response was we would receive a call within 8 hours - that was two days ago! Anyone can write a Trustpilot review. Thanks. Totally amazing service cannot fault. . Hey JN,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. They sent me trainers in a damaged box. You can pay for your new Footasylum trainers, boots and sportswear with Visa, Mastercard, PayPal, Klarna, American Express and LayBuy payments. We use dedicated people and clever technology to safeguard our platform. 1. Unable to get in touch with anyone from customer service to resolve issue. Shocking service avoid disappointment. This arrived within only two working days and all items were delivered intact and all there. Footasylum Refund Reviews | Read genuine reviews on Footasylum refund F Happiness Grade Company Reviews Questions Refunds 32.00% - Difficult Phone: 0844 209 0804 Location: Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood F Refund - Difficult 32.00 % Industry Average Over 90 off RRP. Code Expires. Bought a pair of Boss trainers at the end of November 2022. Provided the buyer can check the courier first, I would definitely recommend this company as the items are good quality and relatively cheap (sale items of course). Rock Woven Outdoor Pant. I will always order with footasylum I am very happy with the service and products. There are many Footasylum stores across the UK, just head to the store locator (opens in new tab) page, enter your location and you'll find your nearest Footasylum shop. Before returning items you must notify Footasylum by telephone, letter, or email. Thanks,Rebekah, Ordered a Nike Black Coat from Footasulym and within one day it arrived.Over the Moon with the coat and fast delivery.Highly recommended to anyone looking for dedicated online shopping experience.Theresa, Hey Theresa!Thanks for leaving us a review. Looks like they have found the nearest spare tatty box to send them out in. Ordered it on Monday and it was delivered on Tuesday. Create a Return International Returns For all international returns outside of the UK, please visit our dedicated international returns page. My Returns - Footasylum.com Still over 300 down! This manager needs to be sent on a customer service management skills due to his rudeness and no customer service satisfaction what so ever. Beth is Home Editor for T3, looking after style, living and wellness. Companies can ask for reviews via automatic invitations. Thank you for super quick delivery too :))", "I was assured me order would be amended when I requested to cancel it however this was not the case and now I\u2019ve to wait even longer for a refund and have to pay to return the item which apparently I will be refunded for however based on previous correspondence I won\u2019t hold my breath won\u2019t be ordering again". Although the guys were lovely and well mannered, they couldnt seem to resolve my problem. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. In November 2022 I placed an order with FootAsylum and it never came. very helpful as Liverpool didnt answer the phone. Got them cheaper than any other website. Accurate And Undamaged Orders. "I was totally abused in Speke store by the manager Chris he is totally disrespectful and the discrimation and lack of empathy from this manager towards disabled is absolutely shocking I hope this man doesn't face the public every day his attitude is awful try and do an exchange with the reciept yes that is right with the actual reciept this man terrorised me infront of members of the public while I accompanied my disabled sister there absolutely shocking behaviour from a manager of a store im Totally gobsmacked of his behaviour most arrogant man I have ever had to deal with massive chip on his shoulder because his staff member give me wrong information he then proceeded to abuse me I've posted his picture please beware of this man when shopping at the speke store", "Do Not use this company \r\nordered shoes on 3\/5\/22 on line as a birthday gift - gifted on 19th May ( actual birthday ) but shoes too big and tried to exchange in Westfield ( told not possible as paid by PayPal)\r\n \r\nDidn't have next size up so had to order something else on line as wouldn't give credit note ! Up to 30% off at Footasylum on Puma with this discount code, 20% off at Footasylum on the Secret20 collection using this promo code, Extra 20% off at Footasylum on outlet products with this discount code, 10% off at Footasylum on first orders with this discount code, 10% off at Footasylum on app orders using this promo code, at Footasylum on Puma with this discount code, at Footasylum on the Secret20 collection using this promo code, at Footasylum on outlet products with this discount code, at Footasylum on first orders with this discount code, at Footasylum on app orders using this promo code, at Footasylum on first coat orders using this promo code, at Footasylum on trainer app orders using this discount code, at Footasylum on selected women's t-shirts, at Footasylum on selected women's footwear, or more at Footasylum on womens jackets in the sale, at Footasylum on womens coats and jackets in the sale, at Footasylum on kids trainers in the sale, at Footasylum on women's trainers in the sale, at Footasylum on women's clothing in the sale, at Footasylum on sale orders with this promo code, at Footasylum on full-price kidswear on the app using this discount code, at Footasylum on first coat orders with this discount code, at Footasylum on coats for new customers using this promo code, at Footasylum on first trainers orders with this promo code. If this was my store, they would all be sacked. Date of experience: 18 December 2022 Will definitely be ordering again in the future, Great costumer sevices,I will highly recomanded I will come back as costumer sooni was ordered a pair of crocs,they look amazing,Thank u My parcel arrived 1 day earlier the Yodel driver was prompt and answering to my messages, Hey Elena,Thanks for taking the time to leave us a review. Ordered coats for 2 of my sons in the sale. Delivery Methods. With this in mind, Footasylum put all black shoes and all white shoes in its own featured collection so shoppers can easily find the most popular shoe style in classic colours. They were dispatched quickly and delivered within a few days to Northern Ireland. Hi Louise,Thank you for taking the time to leave us feedback, we appreciate this.I'm disappointed to hear about the experience you've had in one of our stores.The price should have been honoured if the price tag had the label on.Could you please contact us with the trainers you were wanting to purchase in store, and we will see if we can honour the price for you.Thanks,Shan, I reported my order missing and instead of trying to help me they told me there is nothing they can do and said I have to go through my bank. The service was quicker and excellent, I will buy more goods in the future, goods are quality, I will recommend it to more people, this shop put smile on my face. Footasylum. Price was unbelievable for what I got! Footasylum on the App Store Tommy Jeans. Hi Louise,Thank you for taking the time to leave us feedback, we appreciate this.I'm disappointed to hear about the experience you've had in one of our stores.The price should have been honoured if the price tag had the label on.Could you please contact us with the trainers you were wanting to purchase in store, and we will see if we can honour the price for you.Thanks,Shan, I reported my order missing and instead of trying to help me they told me there is nothing they can do and said I have to go through my bank. Alpyrex. - Mel, posted 7 months ago - Anonymous. Then I started a new chat and got Sophie who was absolutely lovely. Order placed Sunday afternoon and delivered Monday afternoon. Been trying via live chat, what's app and calling HQ. I was looking for and ordered them in straight away for home delivery next day absolutely loved it , Hi Ani,Thank you for leaving us 5 stars!I am so glad you had a great experience in our Fosse Park store!I have passed this feedback to the store for you.I'm also happy to hear you loved your order!Don't forget to tag us in some pics on social media.Take care.Thanks,Shan, Great customer service!!! Read Customer Service Reviews of footasylum.uk - Trustpilot Verification can help ensure real people write reviews about real companies. Was looking everywhere but at her customers. 10% off at Footasylum on first orders with this promo code. Avoid this store at all costs. Take care!Thanks,Rebekah. We are so glad to hear you are happy with the service. Here are 8 tips for writing great reviews. Ordered standard delivery, was dispatched the next day & arrived the day after. Wow! Disgraceful in eyes, price you pay should be the price advertised, this is the 2nd bad experience with Footasylum, 1st one was online, very bad customer service. One star as there is no 0 stars. Check out what 59,340 people have written so far, and share your own experience. In real life, they are dull, boring and have no character at all. They all fit perfectly. The North Face. This will need to be done within 20-30 minutes of ordering. 1996 Retro Nuptse Jacket. Due to a fault with my Klarna I contacted Footasylum through whats app on numerous occasions. AVOID THIS COMPANY!!!! Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. Why have i been rejected for my return as the item was faulty? We also ensure all reviews are published without moderation. Great to hear that the parcel arrived so quickly. They were dispatched quickly and delivered within a few days to Northern Ireland. I wanted to return them but thought the trainers themselves might get damaged so taped up the box for return. I did receive some EMU slippers which I returned (they have confirmed receipt of the incorrect item) but still not received my order or refund.Now going to put charge back on my credit card and reorder items with a more reputable company.Terrible customer service: Live chat doesn't work, what's app repeats message, and cannot speak to the team. Hey Maddy,Thanks for taking the time to leave us a review.I'm disappointed to hear that you haven't received your order after waiting so long!I have looked into this and I can see that sadly there has been no update to the tracking since 16/02, so we have to class this as a lost parcel.I have emailed you asking if you would like for us to resend your order, or if you would like a full refund instead.Could keep your eye out for this, and get back to us so we can get this fixed for you.Thanks,Shan, Information provided by various external sources. Happy from start to finish! Unable to get any tracking information on a package ordered on 15/2 with express shipping purchased. You have 28 days to return your items and you'll need your original receipt or delivery note. The team at Footasylum used SafetyCulture platform to keep their staff safe as the pandemic unfolded by providing a means to complete digital checklists for their staff and to better manage operations. Find out how we combat fake reviews. After that drama of getting the trainers upstairs, and trying them ondecided to purchase at the till. This arrived within only two working days and all items were delivered intact and all there. Perfect from start to finish. Ordered standard delivery, was dispatched the next day & arrived the day after. After reading reviews I wished I hadn't been such a scrooge but, 3 days later and 3 left to go Santa delivered.
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