That's not what we want to see! Let us know. Thank you for reaching out to the Digital Care Team. Xfinity Status Center - Check for Service Outages In Your Area With our new Xfinity support chat, you do not need to input the name of a person. I have a line in front of my house (laying on the sidewalk) that DTE has told me is a telephone line. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. If you have questions about your services, we're here to answer them. Verizon Business provides technology and network solutions-along with plans, devices and wireless services . It's not the power line and I don't think it's the regular cable either because there's no service outage. Choose the option that best describes your situation. An official employee, such as myself or whoever is first available, will respond. Help with my Comcast issue First: share to improve GetHuman3339193's odds Strength in numbers! If two or more of your services are offline, you'll see a banner alerting you at the top of the screen. Type a message to let us know what your issue is. I didn't realize it worked like a chat, and someone did respond to me quickly, but I had closed the window and didn't see the response until today. Get in touch with Comcast Business. Comcast Xfinity Outage Map Is The Service Down? I don't have AT&T, or a landline. Call 800.288.2020. The tree and the cable are both on the grass verge next to my property. If you're stuck staring at a blank TV or computer screen, check your Xfinity equipment before calling Xfinity customer service. The ground around your car may be energized. Report Issues with Your Xfinity Services - Xfinity Support Thanks. Sound the horn, roll down your window and call for help. Let us know. Downed/hanging electrical wires - who to report to? | Universal Hub It is owned by Sky Group, a division of Comcast.In 2019, Sky News was named Royal Television Society News Channel of the Year, the 12th time it has held the award. Click the direct message icon, Click the "New message" (pencil and paper) icon, In the 'To' line, type "Xfinity Support" there. Contact Us | Comcast Business Support Our team can assist with getting those downed wires raised. A drop-down list appears. Its important that you dont exit the vehicle unless youre in imminent danger. You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. Comcast Xfinity Outage Map. Select Restart Modem to begin troubleshooting. How do I report a downed line in as few steps possible How to Reach a Real Person at Comcast/Xfinity. Hello saftek and welcome, Comcast does not do tree trimming. How To Repair A Cut Underground Cable Line, Question: How Much To Repair Comcast Cable Box, Question: How To Repair Cut Electrical Cable, Question: How To Repair Cut Internet Cable, Quick Answer: How Much To Repair Outdoor Comcast Cable Box, Quick Answer: How To Repair A Cut Directv Cable, Quick Answer: What Is Cost To Repair Outdoor Comcast Cable Box, Quick Answer: What Is Cost To Repair Outdoor Comcast Cable Tap. 115.124.120.233 Hello saftek and welcome, You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Downed Power Line. Performance & security by Cloudflare. 5. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Payments are posted to your account after 5:30 p.m. on the day they are received. How do I get Comcast to fix a cable line? - MetaFilter Contact Us | Comcast Business Support Exposed Line/ Wire - How To Report & Things To Know From AT&T Don't worry, we'll never do that as it might cut into our profits for the quarter. Can you direct message us your name and address, please? Sky News - Wikipedia Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. Hope this helps you out. Click the direct message icon, 2. For more information, please see our Can you direct message your name and address? There are low-hanging wires at 209 and 215 South 10th street, Nashville, TN 37206. Then, call PG&E at 1-800-743-5000. Click to reveal Picking up downed tree limbs, branches, clearing roads and repairing damage -- they were all part of the cleanup. Good thing you guys have a monopoly otherwise your endlessly terrible customer service would put you out of business. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? If youve got a free afternoon, you can run the cable yourself and save some money. Should you experience further issues, please create a new post. Then, call PG&E at 1-800-743-5000. Should you experience further issues, please create a new post. how to report downed wires | Xfinity Community Forum Scroll down and select Manage Internet. Report an Issue - Xfinity Support Jul 2007 - Sep 20169 years 3 months. I am a bot, and this action was performed automatically. A coaxial cable is capable of carrying current. I am a bot, and this action was performed automatically. Can you please send us a Modmail message with your first and last name and full address? I will post again here when/if I receive a reply or action is taken. I suspect it's an old wire). Once you have done that go ahead and send us a peer to peer message so we can begin the ticket process. You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. I hate to hear this has been your experience and would love to investigate this for you! I love that there is post after post after post of issues like this on the forums and every time the answer is to send a private message. I have called multiple times but I don't have an account so it won't let me through to talk to someone. This will stiffen the damaged area and protect the exposed wire to prevent further wear and tear. Asking on behalf of my place of business. Please call 1-800-494-4000 to report a gas or electric emergency, or to report an outage. Please send us a direct message to "Xfinity Support" with your full name and address. There are two wires hanging down, one black cable wire and the other a twisted metal cable which appears to be the ground wire. Thanks! Reporting this to comcast seems to be a problem. Contact Comcast and let them know of the down landline problem. You can call us at 1.800.VERIZON (1.800.837.4966) or chat with us by clicking the red Chat Now button on the Contact Us page to report a downed line. Click Continue. An official employee, such as myself or whoever is first available, will respond. Hello there! Heat-shrink tubing can be used to repair long sections of exposed electrical wire as well.Heat the tubing using a heat gun or hair dryer until it shrinks. i agree this is the worst web site for reporting issues, Need to report a line down and cant seem to be able to schedule a tech to fix my internet. We ask for direct messages because we can't post personal information in public. New comments cannot be posted and votes cannot be cast. Call 800.288.2020 . Id give them a ring. 7 years ago. Dont remove this wire unless its absolutely necessary: It could snag on a power cable and cause massive problems if you try too hard to remove it, such as electrocution or causing live power wires to come loose. If you smell natural gas or see downed power lines please do NOT use this page. Comcast landlines are being used by homes and businesses alike. Create an account to follow your favorite communities and start taking part in conversations. Why is my Xfinity Cable box stuck on boot? I think it may be the original phone line. What to do if you see a downed power line - Pacific Gas and Electric Manage day-to-day operations for call center ensuring meeting all department key metrics (i.e. .css-1yq8usv{color:#f0f0f3 !important;background-color:!important;}.css-1yq8usv:hover{color:#1471DA !important;background-color:!important;}.css-1yq8usv:focus{color:#1471DA !important;background-color:!important;}.css-sskn3q{line-height:60px !important;}Home, The telephone/cable main line is sagging across our drive. How to report a downed wire if I'm not a customer? A woman in Huntington says she contacted Comcast several times about a line. I'm sorry you've had this experience with reaching out to fix this line, u/KennyLog_Ins. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. Who Do I Contact About Downed Phone Line In My Backyard? We use Cookies to optimize and analyze your experience on our Services, and serve ads relevant to your interests. Curious how long a ticket will languish in the system now until a person gets in touch again Hello and Happy Thursday, Suzanne! it can't possibly cost enough to run a new line to make it worthwhile for Comcast to pursue this in court, and 2.) I can't get into my property because the line is blocking the drive way. If you have questions about your services, we're here to answer them. Rod Furlan is a crook and Thief and should be held accountable. Cookie Notice Thanks! .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I just want to report a down power line due to the storm and it wont let me how can I do that?. Repairing damaged wiring is easy and it can save you time and money, but care must be taken any time a soldering iron is used. Emails sent with an attachment cannot be processed. Thank you so much for contacting our Xfinity Support Team over Reddit. However, its critical not to cut into a power line, as you know. An official employee, such as myself or whoever is first available, will respond. That legacy of commitment to customer service continues throughout this pandemic as DISH has taken active steps to maintain your ability to sign up for DISH service and protect you and your family during technician visits and in the DISH installation process. #iworkforComcast By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. How to Report an Issue Online Visit xfinity.com/xfinityassistant. There may be a 60 day notice cancellation fee for your service. 70% of power outages are caused by major weather. Find it by doing a Web search for the words Pepco equipment responsibility. The wire to your house is Pepcos responsibility; past the weather head, its yours. Downed Wires | Baltimore Gas and Electric Company Hi @CityofCasper, We are not positive on the exact design notifications, but when digging or building around a cable, you want to make sure that the structure is not over a utility property and that when digging, not to dig where utility lines exist. How to report a downed wire if I'm not a customer? : r/Comcast_Xfinity It's not the power line and I don't think it's the regular cable either because there's no service outage. Yes, Comcast will come to your house to install the cable lines and equipment to your home. Don't touch anything or anyone in contact with a downed power line. We have made changes to keep employees safe so response and call times may be longer than usual. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. This thread has been locked by the moderators of r/Comcast_Xfinity, Welcome to the Xfinity community! Stay at least 35ft away from any downed wires during cleanup and other activities. Press Enter to send it. Don't touch a downed power line or other equipment. Call 9-1-1 immediately to report a fallen power line. Never touch a downed overhead electrical line. I have a downed wire in the middle of the street. I am extremely frustrated this issue has not been of the upmost importance to your company. When should we expect this to be corrected? DO NOT TOUCH downed lines or anything they are touching. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. Press 0 a lot. If the IP address resides on the Comcast network. The next best way to talk to their customer support team , according to other Comcast customers, is by calling their 877-228-8567 phone number for their Call For New Service department. Woman battles Comcast over downed line - WSAZ If you receive overhead electric service, your electric system con- sists of the following: 1. Dial 333 to get connected to a customer service representative. A drop-down list appears. Talk to Us. How to Report an Issue Online Visit xfinity.com/xfinityassistant. We have made changes to keep employees safe so response and call times may be longer than usual. How do I report down a cable line? You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. . came out and verified that it isn't live. If you absolutely need to have it removed, consult with an electrician before doing so. Call BGE at 1-877-778-2222 to report any downed electrical lines. The metal cable is entangled in my chain-link fence and poses a serious hazard if there was a lightning storm. My thinking, if I were to do this at my house would be that that 1.) How do I talk to a real person at Comcast? You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. (You can also find Xfinity Assistant by clicking the Chat with Xfinity button in My Account.) Reddit and its partners use cookies and similar technologies to provide you with a better experience. Do what's best for your business. Click the "New message" (pencil and paper) icon, 3. Just select Xfinity support and you will be able to speak with the next available specialist. Filing a report of a low hanging cable? - Google Groups While 800-934-6489 is Comcast's best toll-free number, there are 14 total ways to get in touch with them. Call us at 800-477-5050. I hope youre having a great week so far! You have to sign up for gig service and sign a 2 year contract first. Eastand Royal - Vice President of Customer Experience - LinkedIn The phone can get very busy, but I can understand if you would rather speak to somebody on the phone. Check for outages Common Solution Make sure that your cables are tightly connected to your device and your wall outlet Cable and internet connections can become loose over time and cause issues with your service. How do I know if my home is wired for Comcast? Please call this number (855) 307-4896 to set up your service. If you cant find your address online, you can chat with us at xfinity.com/chat or call 1-800-Xfinity and well determine if service can be provided to your address. Report or View Outages; Other Contacts; General, Business, Landlord, . Make sure you are signed in with your Xfinity credentials. Whenever there is an outage, your first step is to report it via email or twitter. I do apologize once again for the delay on our end and sincerely appreciate all your patience! How do I report an above ground cable down? : r/Comcast_Xfinity - reddit Solid copper core RG6 is used to power amplified antennas and satellite dishes all the time. Companies respond better when others are watching. How Do I Report a Problem with My Comcast Landline? - GetHuman Here are the steps: Click the "Peer to peer chat" icon (upper right corner of this page), Click the "New message" (pencil and paper) icon, Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list, Type your message in the text area near the bottom of the window. The easement at my back property line has poles with electric and utility lines. Question: Does Comcast Hve To Repair A Cut Cable Line Hello @ryanray.rr81 and thank you! Contact Customer Service at (800) 391-3000. Include the words "Firewall Investigation" in the subject line. Asking on behalf of my place of business. A: Cable and phone wires dont carry current, so its safe to remove them. X | `>`. The modem then uses an Ethernet cable to connect to your computer or router, which is what gives you access to high-speed internet. Hey there, @user_2ed7eb as this thread is quite a few years old, please create your own thread about your low hanging line so we can properly document the situation and get things resolved. Say "No account." How to File a Complaint Against Comcast - Your Options - FairShake I explained this to the rep when I called to cancel. and our You can report an issue by going to the Xfinity Status Center. Then it thanks me for signing in. Consumer energy outage map Black River Electric Cooperative: To report an outage , call (800) 392-4711 or Automated Customer Service Hotline at (888) 461-COOP. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), Type your message in the text area near the bottom of the window. It may be used in setting the FCC's priorities for regulating companies like Comcast. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The tubing will start to shrink almost right away. Xfinity Outages | CableTV.com A strong line of storms passing through Southeast Tennessee downed trees and power lines across the region Friday afternoon, but there were no reports of injuries as of 3:25 p.m. EST. A recent storm brought down a tree which took down one of the above ground cables by my house. Our community is your official source on Reddit for help with Xfinity services. I am an Official Xfinity Employee. @XfinityThomasChow long does it take for someone to reply? Two delivery trucks have had close calls recently. Service Status Center | Comcast Business A tree in my back yard has two large branches resting on the phone/TV cables. Create an account to follow your favorite communities and start taking part in conversations. 3.) Contact Us - Customer Support | DISH Stay put and call 911. to Call your mayor's office. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) Type your message in the text area near the bottom of the window Press Enter to send it. Reporting A Downed Dangerous Pole | AT&T Community Forums We've been unable to reach any actual human at Comcast to report this (possibly because neither of us are actually Comcast customers) and no one has been out to repair it. That person will tell you who the city's contact is in the Comcast governmental affairs office. Then, to let us know why you're calling, say Line is down.. It is the world's oldest national broadcaster, and the largest broadcaster in the world by number of employees, employing over 22,000 staff in total, of whom approximately 19,000 are in public-sector . For more information, please see our How do I get Comcast to come deal with this? In order to get started can you please send me a Modmail message with your full name and service address? Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. For immediate assistance, check out the Xfinity Assistant. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, How on earth can you reach a human to report comcast wires that are lying in the ground? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. An official employee, such as myself or whoever is first available, will respond. What you need to do: File an informal complaint against Comcast on the FCC's public website by following the instructions here. Cut and paste the firewall logs (including the offending Comcast IP address) into an email and send it to [email protected]. The only option appears to the the Xfinity Assistant bot, which asks me to sign in. Remember: This number is just for unburied ground cables. I am at a loss. It has been severed months ago and left hanging. The "Xfinity Support" graphic replaces the "To:" lineType your message in the text area near the bottom of the windowPress Enter to send it. https://corporate.comcast.com/stories/meet-our-digital-care-team. Adding to this post, because the instructions didn't say to wait for a response when using the private message option. You will need to contact a tree trimming service yourself. You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. Some utility companies mark or paint their lines. Please help before someone gets hurt. I called 800-288-2020 and was told to call Risk Management at 800-894-0374. How to report a down or damaged CenturyLink line. We have made changes to keep employees safe so response and call times may be longer than usual.
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