If you order in enough time, youll have an opportunity to react and/or make alternative plans, if necessary. Providing an exceptional buying experience is something we want all of our fans to experience.
Working at Vivid Seats | Glassdoor Vivid Seats Reviews - vividseats.com - Review Centre Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace. I have bought tickets through Vivid Seats for two different concerts. The guarantee protects buyers from getting invalid tickets and ensures they receive their tickets on time. My friends and I attend several differant venues and purchase tickets online. To that end, we always provide a full breakdown of the order total (including fees) prior to purchase. Approximately 90 minutes later, the seller had noticed you had not accepted the tickets yet and resent your tickets as downloadable QR codes for your convenience to make this easier for you to access. Day of game they said only had 2 tickets available and sold my other 4. Terrible customer service. They go above and beyond to make my transactions fun and fast! Recent customer reviews are positive. Wed, 11 May, 2022 at 5:09 PM. We were given multiple different messages from Vivid seats regarding the tickets. I bought tickets on Jan. 8th of 2020, which the event was to be Aug. 8th of 2020. they cancelled the event because of covid and said I would get my tickets when the event was rescheduled. I just bought 2 tickets for $250 each and the ticket charges were a whopping $132.10! Jeremy of Las Vegas, NV Verified Reviewer. Download Vivid Seats | Buy Tickets and enjoy it on your iPhone, iPad and iPod touch. Never again. Gain trust and grow your business with customer reviews. Desired outcome: Vivid seats is allowing a seller to first post a date of estimated shipping for the day after the event. The tickets were in TTC3 seats 30 and 31 in corner. Disputed several times and no resolution till this day. The tickets I purchases were only $35.00 a piece after fees and taxes, the same tickets on Ticketmaster were listed for $170.00 a piece after fees and taxes. No refund offered!! We do this to make sure each fan is able to choose tickets that are most accommodating to them.
Top 2,652 Vivid Seats Reviews - ConsumerAffairs Date of experience: 26 February 2023. Vivid Seats. The support team was very friendly, knowledgeable about the event, and got me great seats. To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Your server is down! Luckily, the tickets were sent to me within an hour and they came through Ticketmaster. I someone needs to hold ticket brokers responsible. People need to purchase through the theater or auditorium as Vivid Seats almost double the cost of any ticket. We are filing fraud with the bank and reporting to the bbb. Ive only purchased tickets from this site twice. Melinda, your concerns are absolutely valuable and matter to us. The company says it "provides a legit, safe and secure platform. We don't want you to feel that you've been mislead, so please don't hesitate to reach out to us if you'd like us to show precisely where that information was displayed during checkout. Apply this Vivid Seats coupon code for $15 off first . In sept I reached out to vivid seats and asked them to reach out to the seller and get him to send me the tickets I got the same email from them we are working on it. The 100% Buyer Guarantee ensures that you get the right tickets and that they arrive on time. Get buying tips about Ticket Websites delivered to your inbox. There were plenty of open spaces, but I wasnt allowed in. *Earn a Reward Credit equal to the average price of the 10 tickets, excluding taxes, fees, and processing costs. It offers a 100% Buyer Guarantee and serves as the middleman between customers looking for tickets and sellers. Yes. We apologize for the frustration you experienced. Vivid Seats is one of the more popular ticket brokers but it has a lot of hidden fees (around 25%) and doesn't get the best reviews for its customer service. I received an email a few days before the game to "Confirm my email". The tickets were shown as $ 264. Customer identification can be provided if needed. In one order, my tickets arrived via email within an hour or so. Vivid Seats will calculate, collect and remit sales taxes for events taking place within particular jurisdictions, however Vivid Seats is in no way responsible for the accuracy or suitability of any payment of taxes made by Vivid Seats to any entity on Seller's behalf.
I paid $600 for 4 tickets, I didnt receive my tickets, they kept telling I would get them closer to the game.
Contact Customer Service | Vivid Seats It was smooth and I didn't have to do all re-ordering process again.
Vivid Seats $7.5M Event Cancellation Class Action Settlement I do expect a refund of the differance that the seats should sell for. 5 Weeks later changed their policy!!! The 100% Buyer Guarantee promises the ticket purchase is secure, the tickets will arrive before the event date and the tickets are valid. Thank you. Dial 833-228-5143.
How has everyone's experience been with Vivid Seats? : r/phish - reddit So, if you sell tickets for $100, you will receive $90. Share your photos and videos with others to prove the truth of your words. And in checking with the Keillor show I found that the show was not sold out! When I purchased my two tickets online to Morgan Wallen, it clearly stated that the tickets guaranteed seating in the first 15 rows (pit tickets). Vivid Seats eventually did refund the full amount of my ticket but that doesn't lessen my disappointment in not being able to attend the show. Angel P helped me out. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. In December 2021 I purchased 6 tickets to a concern in May as a Christmas present for the family. The site is a fraud and they are aware. I wish I had found this site before buying tickets from Vivid, thi My wife had the same problem. We are all set now and appreciate her cheerful assistance. I never used them before but I know many people who have. greenthumb47 , 2022-08-02. Vivid Seats Review: Is it Legit, Reliable or a Scam? How is one supposed to know that xfer Piggyback means your tickets aren't together? I was going to the AFC championship game and bought a parking pass from Vivid Seats. On, September 8, 2022, I selected "Row 16" 2x but separate transactions (as I couldn't figure out how or it doesn't allow you to add to cart). Don't EVER use vivid seats for any purchases. The latest review was 2 months ago. Had rented a room just for this event. Since the tickets were delivered in time for the event with the transfer at 10:24 AM that day, that is why we advised that your order was not eligible for a refund. We have diverse sellers to provide many purchasing options for our fans to have a great buying experience. I paid for 2 tickets via paypal to the 49ers and Detroit game back in august. I made sure to use a credit card with fraud protection and I was prepared to call customer service if my tickets weren't sent to me within 24 hours. Thanks Vivid Seats. We believe in full transparency, and strive to ensure our fans are informed. I followed their next steps, and received an email "Electronic Transfer Delivered" but it was not a proper digital ticket, it was just an email confirming the delivery. Vivid Seats Culture At a Glance. Vivid Seats has a consumer rating of 4.33 starsfrom 31 reviews indicating that most customers are generally satisfied with their purchases. Ticket master from now on! Definitely recommend. I ordered premium tickets for the orchestra section. Vivid Seats has a consumer rating of 3.94 stars from 34 reviews indicating that most customers are generally satisfied with their purchases. Looking for the best way to buy and sell mobile tickets? After a couple days and a hour or two of being on hold I finally received my refund. I tried not to trip thinking I could sell them forward. The event was then rescheduled for July of 2021and then cancelled again. Vivid Seats lets you search for tickets by date, venue, city, price, quantity and seat location. Absolute worst customer service ever. Thank you for reaching out to us, as we here at Vivid Seats always appreciate the opportunity to address a customer's concernsWe have been in contact with MrLux and reached an amicable resolutionHowever we would like to address his concernsVivid Seats operates on the secondary market and maintains one of the largest seller networks in the . The agent will be able to grant you a refund if your scheduled event has been canceled. only our *Volume Resellers* are allowed to re-sell tickets. Mobile tickets: When your order includes mobile e-tickets (based on venue), you'll be able to access them directly in the app. Fans can go online and search 'Resell My Tickets' or they can resell by posting on social media. I was unable to get the sale price on the website, so I called and got a excellent representative whom explained everything and took his time and gave me good advice. I bought my tickets 5 months before the show. On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. This changed due to Covid, but we did not get a refund because it was getting rescheduled. Will be buying more tickets from them in the future. Nowhere on their site did it say that these two tickets wouldn't be next to each other. I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. Worst ticket platform that gives two sh*ts about their customers. For further help, send us a direct message. What I received were tickets in Section B, Row N, Seats 147 & 148. I had a great experience. Chicago Illinois Making sure our fans are able to attend their desired event through us is our top priority. Vivid Seats is an online marketplace that lets people buy and sell tickets to major events, including concerts, shows, music festivals, sporting events and theater productions. THEY ARE SCAMMERS. Well they sold me another ticket on the other side of the stadium away from my partner when I know I slowed down to make sure we at least got the same section. Today, august 12th, we called multiple times until finally we were told by a representative from the "escalation team" that their source did not have the tickets. The following is a chronological timing of the events that occurred: Vivid Seats is a trusted and reliable way to buy and sell tickets. We understand it's frustrating when events are postponed.
Vivid Seats Reviews | 9,001 Reviews of Vividseats.com - ResellerRatings Purchased parking for the Super Bowl. Then the day of the event I got an email cancelling my ticket. It's a good site to check if you're looking for the absolute best price but make sure to remember that there will be significant added fees when you try to checkout. That means the seats were $351, not $264. Our content is intended to be used for general information purposes only. Submit a complaint and get your issue resolved. Was not able to get in with those tickets I paid for. Especially since Vivid. After telling them that I wanted to cancel the sale because it is fraudulent they told me they could not cancel despite it being pending. From A to Z, Vivid Seats customer service is fantastic. Further, since the tickets are purchased under false names, if a show is postponed we cannot contact the purchaser to let them know. Vivid seats is horrible. Vivid seats purchases tickets with false names and resells them at 2x to 3x their face value. Hi Trent, we're disappointed to hear that you weren't able to utilize your parking pass for the Super Bowl. Vivid seats will not do anything. That is a lie. We'll get you there. A. When I called Vivid Seats Customer Service, they said their policy states that these tickets are "in the same Zone so they cant help me". I will not be using this company again and will never refer a soul. Click here to get notifications about new complaints of Vivid Seats. If you make a last second purchase, you are putting yourself at risk. Please refund me the differance between what you charged me and what the tickets actually cost. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. The 100% Buyer Guarantee means Vivid Seats upholds industry standards for safe and secure transactions. As of Oct. 13th 6:38 pm I am unable to access my tickets. IE, Hundreds of people are standing in front of you. Any shipping fees associated with transferring the tickets are the responsibility of the buyer. We launched @recap.email and legal webhooks. I spoke with Carlos A over the phone to purchase my tickets. I could not attend. Sellersville Theater contacted Vivid Seats to ask them to stop purchasing and reselling tickets to our shows. Service 254 Value 245 Shipping 164 We added millions of opinions to our database and summarized over a million opinions. Verification can help ensure real people write reviews about real companies. and then vice versa on the inventory thing. The dates changed 4 times and due to everything that happened during the pandemic and the dates changing almost 2 years later. Featured Vivid Seats complaints Vivid Seats - Undelivered sports tickets On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. We apologize that you didn't receive the tickets you requested, Charlotte. I was charged $1, 053.00. Vivid Seats' email and phones were not responding to many numerous requests.Yes, you get great prices on concert tickets because it is a con. Very disappointed, not about losing $500, but because of the disaster of trying to find parking when I could see my open spot behind a closed gate. I expect to pay the normal service fees, but not what you charged me for the tickets. The site didn't show the total of $632.10 until after I purchased the tickets. I attempted to purchase regular GA tickets for the upcoming Fall Out Boy concert in Virginia Beach and after check out realized there was only one ticket when I KNOW I set the purchase number to two. Ticket Listing Information 9. Please reach out to our Customer Service team and we can find out more information on why that was cancelled, and assist you with obtaining tickets.
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