Objective : Managing Salesforce processes, workflow rules, and business logic to ensure maximum productivity and efficiency, Regularly performing data hygiene of leads, accounts, opportunities, and custom objects. Manage and maintain system data integrity. Manager, CRM/Operational Readiness Group 2014-2016. And understand how to use it to improve your strategies and campaigns, You are an executor: you move fast and meet deadlines, Work with internal and agency resources for planning and execution of plans and specific tactics, Structure A/B and/or multivariate tests to optimize campaigns, 5+ years of online marketing experience with demonstrated success in email marketing and online engagement programs, A strong understanding and background in marketing communication principals and best practices, A strong understanding of digital design principals, user experience design and deliverability best practices, Bachelors degree in a related field required, aAdvanced degrees a plus, Identify methods of generating new business in stores and increasing VIC sales, Be able to personally serve some of the flagship VVICs, therefore demonstrating high level of sales and service skills in order to lead by example and expect the same level from the team, Proactively network to develop new business opportunities within the Country/Flagship Market and build local relationships with hotels and other businesses offering exclusive services to their guests/clients to recruit new Elites, Partner with Store managers to produce a development plan for Burberry Private Clients, e.g. Worked wif internal and external partners to ensure successful delivery of the CRM roadmap and backlog. Make your resume skim-friendly by highlighting the most important information in bold. Salesforce.com, SAP, Oracle, Marketo and related cloud and/or on-premise ERP business applications, Third-party integrations and functionality and impact of these integrations. Team building and leadership: Excellent communication skills. Database administration: Manage and administer complex sales and marketing databases. Managed support engineers across several streams. Effectively managed communication across all levels of management (both internally and externally). Provided recommendations for process improvement. Disciplined and flexible to meet deadlines in a fast paced environment. Demonstrated mastery of customer service call script within specified time-frames. Good SEM & SEO understanding, Solid experience in supporting growth of a performance-driven business (eg: eCommerce), Excellent visual awareness as well as good copywriting /editing skills, Understanding of IT systems integration to ensure an organic growth of the LOreal digital ecosystem, To liaise with various parties effectively and appropriately whilst also working autonomously, Builds strong relationships with regional marketing teams so that they fully understand and execute Michael Kors customer marketing programs. Responsible for implementing the complete life cycle of the companys CRM solutions. - Instantly download in PDF format or share a custom link. - Instantly download in PDF format or share a custom link. Occasionally lead small to medium sized projects. This is a perfect time to join the team and get squared away before the rubber meets the road in 2017. . Objective : CRM Manager with 3 years of experience in Creating strategies for sales campaigns within Salesforce, and effectively communicate strategies for implementation, Analyzing campaign performance, and clearly articulate insight for how to improve engagement. Specific experience with MS Excel, Google Analytics, and Omniture is desired, Work with the category communication leads to develop a category CRM strategy and convert that strategy into an annual execution based on category consumer and revenue objectives, Ensure CRM/consumer engagement is integrated in everything the category will conduct that involves consumer engagement from, maximizing every opportunity to capture consumer data e.g. Defined and managed scope and requirements for the entire project. Specific tasks include leading quarterly calls with marketing partners and developing best-practices for customer marketing programs tailored to regions level of sophistication, Ensures global customer marketing strategies are translated into effective local programs. Conducted analysis, designed, evaluated, modified, tested, and implemented salesforce.com for clients. Effectively managed the email marketing campaign process end-to-end including email program strategy, creative development, programming, campaign execution, Omniture tracking, and Exact Target reporting. Responsible for managing, maintaining, and updating web content. Create a key skills and technical skills section in your Salesforce admin resume. Objective : Seeking a CRM Manager position with an outstanding career opportunity that will offer a rewarding work environment along with a winning team that will fully utilize management skills. Delivers post-program and promotion analysis and key best practices to stakeholders, 3-5 years experience in a similar environment, Third level qualification in a related field, Understanding of business, functional, non-functional, system and process requirements, Project Management accreditation, i.e. Future-proof the brand by developing optimum positioning with promotions, Play a key role in innovation, working alongside the Head of CRM to build new ideas into the overall strategy for betting and gaming, 6 10 years of working experience in Digital Marketing, Performance Marketing, Proven track records in CRM strategy & operation, SEM/SEO, programmatic ads, social marketing, analytics, Understand data, having analytics background and experience is preferred, Working experience in either Consulting, Agency or In-house Digital Marketing or CRM Department, Proven leadership skills in leading with cross functional teams in Marketing and Technology, Strong communication skills in Mandarin and English, Enjoys working in an open and agile environment, Drive the methodology development for customer segmentation, Gather and codify customer data effectively, including development of templates for customer and key account managers, Develop training tools and materials to educate KAM and Sales Representatives on customer relationship management, conduct trainings with Key Account Managers and Sales Representatives, 5 years at least of experience as Marketing Communication Manager for complex market/s, in a challenging, cross cultural environment, 3 years at least working with a network of agencies and contacts (external and internal), Excellent verbal and written English & Dutch communication skills, Strong technical understanding of CRM systems and Commercial IT architecture, including knowledge of systems and technologies typically used by the pharmaceutical industry in the Commercial space, Experience supporting CRM applications ( preferred: Salesforce.com and/or Veeva platform), Understanding of Sales & Marketing processes and data in the pharmaceutical industry, Highly analytical, with an ability to problem-solve, Experience of liaising with 3rd party providers as well as internal customers, Accountable for driving the Whistles CRM strategy, including; guest conversion, retention, incremental sales, visits, and lifetime value, Participate in all aspects of CRM, working closely with the Head of Marketing to deliver the online direct marketing function, including developing the contact strategy, overseeing audience selections, and post campaign analysis and insights, Create, test and refine automated, multi-touch, targeted customer lifecycle email marketing programs that promote customer loyalty, re-engage lapsed customers, and drive new customer acquisition, etc, Work with web design team on email creative to ensure messages are accurate and designs are commercially strong, QA and approve all email campaigns to ensure that creative content, links, and copy are all correct and all emails are executed and delivered as per the plan, Produce projected revenue and cost forecasts and provide weekly/monthly reporting and actionable next steps that will grow and optimize the email campaigns including offers, messaging and creative, Work with the external email vendor to understand developments and best practice in email marketing e.g. Developed creative ways to analyze and present CRM insights. Communicated project status internally and to the customer. Acted as lead programmer on a major database installation. Using marketing expertise to solve business problems and highlight shining ROI. Manage and Implement technical projects such as New Inventory Management System, Revenue Requisition in FinancialForce and New Division Integration. The goal is simple: Improve business relationships to grow your business. Cleaned and restructured Marketo database by implementing naming conventions within file structure of programs and campaigns. Additional Salesforce certifications a plus, Excellent interpersonal skills. Owned the transition and execution of project building, deployment and ongoing support. Sr. Salesforce executive wif over 15 years of professional customer relationship management CRM, Management consulting, Software development and implementation of CRM solutions wif strong marketing, Project management, Designing and technical skills including 8 plus years of experience in salesforce CRM.Salesforce Certified Professional (DEV 401/ADM 201) experienced in different project phases . An individual who can coach and develop direct reports, 5+ years experience in a Marketing disciplines, Be a part of IT CRM team and work with business teams to analyze and review business, functional, and technical requirements & issues, design solutions, plan and execute future releases, Participate in project team meetings and communicate effectively with peers, architects, system analysts, business analysts, project managers, quality control, and across other technology team boundaries, reporting project status as required, Provide Tier 1 support to the business users in case of Priority 1 issues with the system, Design and develop solutions based on business requirements using Lightning components, Visualforce, Apex, SOQL, Support existing integrations between Salesforce and other boundary systems using Salesforce & 3rd party APIs, develop new interfaces as needed, At least 8+ years experience working in the IT industry, 5+ years of experience developing custom applications on the Salesforce Force.com platform using Apex and Visualforce, At least 2-3 years of people management experience, Experience with Service, Community and Sales cloud, Strong understanding of Salesforce Declarative Programming and Administration (develop code, custom objects, Lightning components, Visualforce pages, Apex, reports, workflows, assignment rules, and more), Solid understanding of web technologies, such as HTTP, JavaScript, AJAX, HTML, DHTML, CSS and a solid understanding of Object-Oriented design and programming concepts, Ability to work in a fast-paced setting and, Work experience using standard HTML/CSS practices, A completed Bachelors degree (in Marketing), About 3 - 7 years experience in CRM Marketing, Knowledge of Digital Marketing & social media, Business fluent in English (written & verbal), A strong Consumer focus, combined with a passion for Marketing, Good analytical skills combined with a fact-based approach, Result oriented & creative in finding solutions. Provided direction to agile development team in designing and building future functionality of the CRM tool that meets marketing and sales objectives. Responsible for the overall delivery of support across the global organization with offices in the United Kingdom. SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link. Defines and communicates best practices for reports, views, dashboards and business analytics, Creates SOPs for sales and sales support functions and utilizes technology and automations to minimize non-sales activity in the field, Provides support gathering system requirements, defining enhancements, testing and training, Supports users on systems and processes on a daily basis, 3-5 years related experience preferably in Media sales or CRM, Demonstrated expertise with Salesforce.com; implementing and integrating SalesForce.com applications, Experience working with cross-functional teams including sales, marketing, and product management, Experience in Media sales or B2B sales process, Salesforce.com Certified Administrator license, Focusing on the Bottom Line - Attacks everything with drive and energy with an eye on the bottom line; not afraid to initiate action before all the facts are known; drives to finish everything he/she starts, Getting Work Done Through Others - Manages people well; gets the most and best out of the people he/she has; sets and communicates guiding goals; measures accomplishments, holds people accountable, and gives useful feedback, Making Tough People Calls - Reads people accurately; can diagnose strengths, weaknesses, and potential; knows what skills are required to fill a job or role; hires the best, Understanding Business - Knows the business and the mission-critical technical and functional skills needed to do the job; understands various types of business propositions and understands how businesses operate in general, Sales Management, Communicating Effectively - Writes and presents effectively; adjusts to fit the audience and the message; strongly gets a message across, Negotiation - Can negotiate skillfully in tough situations with both internal and external groups; can settle differences with minimum noise; can win concessions without damaging relationships, Microsoft Aptitude - Proficient in Microsoft software applications (i.e., Word, Excel, Outlook, and PowerPoint. Developed landing pages Managing online customer support system and CRM software (Ontraport) Managing advertising and social accounts. Monitored the effectiveness of current CRM platform and ensured it is fit for the purpose. Oversaw hiring, training, compensation adjustments, career plans, team meetings. Ensuring highest data capture and data quality standards, Establish the definition of objectives and measures for clienteling , retention and marketing, measuring the performance through a set of KPIs, to reach the set goals for the region /store, Establish and implement best practices for database processes, data capture, customer/prospect list selection as well as tracking and sharing result, Work closely with E- Commerce Manager to ensure a true omnichannel experience and full alignment among both channels, Analytical skills with an ability to translate results into actionable insight, At least 3 years of relevant working experiences in CRM position, Previous experience in luxury retail will be a plus, Proficient in all basic computer skills with extraordinary skills in database management and analysis, Manage a team, which includes an Email Manager and Loyalty Analysis, that is responsible for retention and CRM programs, Develop, manage and implement effective retention programs for Columbias suite of brands. Determine analysis approach (e.g., sales response rate, match-back rate, average ticket), and compile and analyze data to recommend program enhancement to internal and external stakeholders (LZB leadership, vendors), Implement and execute all email activity for corporate-owned retail stores, including scheduling and budgeting, overseeing creative development, HTML conversion, Q&A and testing. Seeking a position where I can effectively utilize my expertise in Database Administration, Sales & Marketing Operations, Human Relations, Project Management, and Customer Retention. ), Works with internal IT organizations, Lubricants business owners, third-party vendors, and other subject-matter experts to plan and drive the project through the lifecycle from visioning to deployment both in the US and globally, Evaluates, prioritizes, and plans project work, structures work in Agile, engages Business Champions to gather additional detail and resolves prioritization disputes to develop a prioritized backlog both during a project and for iterative development, Communicates effectively to a wide variety of stakeholders internally and externally to manage expectations and maintain alignment as projects evolve during the visioning and execution phases, Acts as a change management subject matter expert in collaboration with the Sales Enablement team to support sales process execution and CRM adoption. and development, Handle numerous projects/priorities using proven project management methodologies and sound development practices to ensure the quality delivery of enterprise solutions, Establish a high-performing Salesforce/CRM team and effectively manage systems-related projects and initiatives on time and within budget, Manage CRM team responsible for business analysis, development and system administration, Define, implement, and maintain development, configuration, and deployment standards and processes, Provide technical leadership and expertise in the CRM space across the organization, Evaluate internal processes and design solutions to improve operational efficiencies, Proven ability to work creatively and analytically in a problem-solving environment, Uses considerable judgment to determine solution and seeks guidance on complex problems, Demonstrated teamwork and collaboration in a professional setting; either military or civilian, Demonstrated leadership in professional setting either military or civilian, Excellent leadership, communication (written and oral) and interpersonal skills, Understanding of key SFDC architectural concepts (e.g. To learn more, visit us at www.pwc.com/careers, Software system implementation with customer support experience, Lead a team of four to provide Fanatical Support to numerous business partners in disparate divisions across the company in getting the most out of Salesforce, including day to day use of the existing tool, as well as enhancements for future use; past experience wrangling cats is a plus, Be directly responsible for hiring and performance management of the team, Focus primarily on strategy and direction, but still need to get your hands dirty helping out with reporting, data management, etc. integration of promotion evaluation module) or any other related sales support and reporting tools, Ensure that CRM solution and implementation roadmap are always aligned with strategic direction, priorities and business rational, Drive implementation across Consumer Goods securing resources and timings via clear goal alignment with regions, Manage relation to and ensure alignment with different stakeholders (IT and operations), Develop and establish a harmonized way of working across the Regions, Establish and run the CRM network across Consumer Goods to facilitate learning and share best practices, Propose, ensure and/or deliver relevant learning to build capabilities in the organization, Provide expertise and support local organizations in their implementation, esp. Developed and implemented sales processes. ), Ideal candidates will have certifications in Microsoft Dynamics CRM, Microsoft development technologies or MS SQL Server administration, Strong problem solving and troubleshooting skills with the ability to exercise mature judgment, Strong commitment to professional client service excellence required, Excellent interpersonal relations and demonstrated ability to build and lead teams, 3+ years experience with an enterprise-level marketing automation platform (ideally Pardot), Solid background in email analytics used to measure and optimize email marketing effectiveness, Experience managing and publishing content via content management systems including WordPress preferred, Define and agree an annual and quarterly CRM programme from business case through to implementation, Put an execution plan in place with key responsibilities & deliverables across the various teams within Ecommerce and more widely across the business, Partner with other departments to drive CRM activities across the retail estate alongside online, Use customer analysis and business intelligence to build communication strategies, Establish KPIs and customer segmentations as part of the CRM programme, Develop and establish an internal set of CRM best practices, Develop ROI reports of new and existing campaigns, Produce reports on KPI improvements & dynamics, Address freshness of Loyalty or CRM offering with creative introductions around customer tiering, Develop, foster & manage 3rd parties relating to CRM activity and technology, Own the development of the CRM Loyalty Tool across Superdry, Educate teams across the business on CRM benefits and scope, Partner business areas to understand requirements and introduce to the overall CRM programme, Investigate & recommend technology tools to improve the customer experience or the companys understanding of customer data & dynamics, Develop the brands ecommerce and CRM strategy to acquire and retain consumers while helping the brand boost market share across the board, Define and execute CRM projects including Automation/Triggers/Lifecycles and other process and infrastructure-related initiatives with each brand, Act as the primary liaison and customer champion, managing the CRM campaign schedule and planning for the Luxury Products Division, Own the EDM workflow and approval of communications in accordance with the CRM configuration defined, Utilise consumer data analysis in a process of continuous optimisation to better customer experience and drive incremental sales, Identify consumer insights and anticipate trends to develop and implement strong interactive and CRM strategies, Work with other departments (including Vendors, Legal and Marketing) to ensure successful execution of tasks, 6-8 years of customer marketing experience in a fast-paced, high-growth tech environment with a proven track-record of success leading teams of experienced marketers across multiple regions, Strong familiarity and passion for data-driven lifecycle marketing, customer marketing and retention, and testing frameworks at scale, Strong technical understanding of marketing and analytics technologies associated with the role, Additional experience with multiple marketing channels (paid, social, in-app marketing etc) with an eye for creative excellence preferred, Ability to influence a diverse set of executive stakeholders through compelling communications, Bachelors degree with high academics or equivalent experience, MBA preferred, Drive the creation and evolution of CRM product roadmap incorporating latest Salesforce.com innovations and working closely with key stakeholders to support business objectives, Guide Salesforce CRM product enhancements to deliver seamless Sales and Client Management Experience, Benchmark best practices and ensure deliverables are on target with organizational goals, Create and maintain product backlogs and user stories, discover customer and organizational needs, systems and operations requirements, customer rollout requirements, and usability, Tenaciously work through issue identification, resolution, documentation and communication, Quantify results through metrics and trend analysis, Understand and balance both the customer and the company requirements in building solutions, Extensive experience in CRM and Analytics with a proven track record of driving CRM strategy and implementing effective multi-channel collaboration, Experience with CRM solutions Salesforce (required), Strong customer orientation (internal customers and end-user customers), Previous experience working with remote teams is a plus, Use strategic vision to identify and develop new programs, Manage program budgets ($1M+), research initiatives and process improvement, 2 to 4 years experience in Direct Marketing/CRM including email programs, Demonstrated strong strategic, analytical and creative skills, Demonstrated ability to multi-task and deliver quality, timely work within deadlines, Financial literacy and strong project/campaign management skills, Ability to approach decision making from the Guest perspective, Ability to think out of the box and brainstorm new ideas, Strategically plan and tactically execute an Integrated Marketing Plan (IMP).ensure on-time delivery of approved materials, Devise strategies to drive online traffic to the Brand websites, Track conversion rates and making improvements to the website, Develop and managing the consumer and digital marketing campaigns, Oversee the social media strategy related to Brand strategy, Manage overall online Brand campaigns to raise Brand awareness, Improve the usability, design, content and conversion of the website, Responsible for planning/budgetary control of all digital marketing, Evaluate research, market conditions and competitor data, Review new technologies and keep the company at the forefront of developments in digital marketing, Design and launch the consumer campaigns utilizing the different digital platforms, Collaborate and work closely with different functions on developing the web-shops. , career plans, team meetings a custom link developed landing pages Managing online customer support System CRM... 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